Contact Center Training & Process Improvement Lead

DXC Technology Philippines; Newcastle upon Tyne; On-site; GBP 42,000 - 65,000; Full time

Job summary

DXC Technology in the United Kingdom is seeking a skilled Business Process Analyst to join our team in Newcastle upon Tyne. You will execute business process transactions, collaborate with senior analysts and managers, and support process improvement initiatives to drive accuracy and efficiency.

With 3+ years in a similar role and a Bachelor’s degree, you will help document guidelines, analyze data trends, and contribute to meeting performance targets while upholding quality standards.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology

Responsibilities

• Execute business process transactions, learn from experienced team members, and focus on accuracy.
• Collaborate with senior analysts, managers, and other staff.
• Assist in process improvement initiatives and data analysis.
• Contribute to identifying and resolving process bottlenecks.
• Ensure compliance with established quality standards.
• Participate in documenting and updating process guidelines.
• Assist in analyzing data trends and reporting.
• Support the team in meeting performance targets and quality standards.

Skills

Business process transactions

Process optimization

Data analysis

Collaboration with teams

Learning mindset

Education

Bachelor's degree in a relevant field

Advanced degree a plus

Job description

DXC Technology in the United Kingdom is seeking a skilled Business Process Analyst to join our team in Newcastle upon Tyne. You will execute business process transactions, collaborate with senior analysts and managers, and support process improvement initiatives to drive accuracy and efficiency.

With 3+ years in a similar role and a Bachelor’s degree, you will help document guidelines, analyze data trends, and contribute to meeting performance targets while upholding quality standards.