Manager Service Delivery

慨正橡扯; Farnborough; On-site; GBP 90,000 - 120,000; Full time

Job summary

慨正橡扯 is seeking a Solution Architect to lead account teams and align business objectives with service delivery across a dynamic environment. You will drive end-to-end solutions, forecast demand with account teams, and oversee budgeting and staffing to meet client needs.

The role requires strong leadership, strategic thinking, and excellent communication across departments to enhance service offerings and customer satisfaction. Travel may be required as projects span multiple accounts.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Bachelor's degree in business administration, engineering, information systems or related field preferred.
• Nine or more years of support services, project, or program experience.
• Five or more years of leadership or supervisory experience.
• Experience working with the technology industry.
• Experience working with company products and operating systems.

Responsibilities

• Lead account teams to meet business solution objectives.
• Develop demand forecasts with account teams for end-to-end services.
• Interpret and plan projects/workload forecasts with departments.
• Approve expenditures per policy.
• Manage complex delivery relationships to ensure client satisfaction.
• Identify service improvements to enhance customer satisfaction.
• Integrate new and existing service offerings for accounts.
• Support new business proposals and introduce new technology.
• Hire, train and evaluate staff; manage performance and rewards.
• Prepare and monitor operating and personnel budgets.

Skills

Leadership

Project management

Strategic thinking

Interpersonal skills

Communication

Budget management

Contract management

Relationship building

Travel willingness

Education

Bachelor's degree or equivalent

Bachelor's degree in business administration or related field

Job description

Solution Architect

Essential Job Functions

• Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
• Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
• Works with functional areas or departments to interpret and plan projects or workload forecasts.
• Manages and approves expenditures for accounts in line with the established policies and procedures.
• Manages complex relationships between delivery and consumer groups to ensure good client relations.
• Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.
• Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
• Supports developing new business proposals and introduces new technology to enhance business solutions.
• Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
• Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Bachelor's degree in business administration, engineering, information systems or related field preferred.
• Nine or more years of support services, project, or program experience.
• Five or more years of leadership or supervisory experience.
• Experience working with the technology industry.
• Experience working with company products and operating systems.

Other Qualifications

• Good project management skills.
• Good analytical and problem solving skills.
• Good interpersonal skills to interact with customers and team members.
• Good leadership and organizational skills.
• Good communication skills.
• Good skills in managing contracts and budgets.
• Good relationship building skills.
• Ability to work in a team environment.
• Willingness to travel.

Work Environment

Office environment.

DXC Technology is an equal opportunities employer committed to building diverse, inclusive teams. We welcome applications from all backgrounds and are committed to creating an inclusive recruitment process. If you require any reasonable adjustments during the recruitment or vetting process, please advise us at the earliest opportunity.