Contact Centre Training Lead

dxctechnology; Newcastle upon Tyne; On-site; GBP 35,000 - 55,000; Full time

Job summary

DXC Technology is seeking a Process Analyst to support business processes and data analysis. You will work with senior analysts and managers to ensure transactions are accurate, documented, and compliant with quality standards.

The role involves contributing to process improvements and performance reporting. The ideal candidate has a Bachelor's degree with 3+ years in related roles, experience in BPM and optimization, and a commitment to continuous learning in a collaborative, in-person work

Qualifications

• Bachelor's degree in a relevant field or equivalent
• Typically 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology

Responsibilities

• Execute business process transactions with accuracy and learn from experienced team members
• Collaborate with senior analysts, managers, and staff
• Assist in process improvement initiatives and data analysis
• Contribute to identifying and resolving process bottlenecks
• Ensure compliance with established quality standards
• Participate in documenting and updating process guidelines
• Assist in analyzing data trends and reporting
• Support the team in meeting performance targets and quality standards

Skills

Data analysis

BPM

Process optimization

Documentation

Education

Bachelor's degree

Job description

Job Description

Essential Job Functions

• Execute business process transactions, learn from experienced team members, and focus on accuracy.
• Collaborate with senior analysts, managers, and other staff.
• Assist in process improvement initiatives and data analysis.
• Contribute to identifying and resolving process bottlenecks.
• Ensure compliance with established quality standards.
• Participate in documenting and updating process guidelines.
• Assist in analyzing data trends and reporting.
• Support the team in meeting performance targets and quality standards.

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.