Contact Centre Training & Process Improvement Lead

DXC Technology Company; Newcastle upon Tyne; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

DXC Technology in the United Kingdom is seeking a skilled business process analyst to join our team in Newcastle upon Tyne. You will execute transactions, support process improvements, and ensure accuracy while collaborating with senior analysts and managers.

The role emphasizes data analysis, documentation of guidelines, and meeting performance targets. A Bachelor's degree is required, with certifications such as Six Sigma or PMP considered a plus.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role.
• Proven experience in business process transactions and BPM/optimization.
• Certifications such as Six Sigma or PMP are a plus.
• Advanced degree in a relevant field is a plus.

Responsibilities

• Execute business process transactions with accuracy.
• Collaborate with senior analysts, managers, and staff.
• Assist in process improvement initiatives and data analysis.
• Identify and resolve process bottlenecks.
• Ensure compliance with established quality standards.
• Document and update process guidelines.
• Analyze data trends and reporting.
• Support the team in meeting performance targets and quality standards.

Skills

Business process transactions

Process optimization

Data analysis

Analytical thinking

Team collaboration

Education

Bachelor's degree or equivalent

Advanced degree a plus

Job description

DXC Technology in the United Kingdom is seeking a skilled business process analyst to join our team in Newcastle upon Tyne. You will execute transactions, support process improvements, and ensure accuracy while collaborating with senior analysts and managers.

The role emphasizes data analysis, documentation of guidelines, and meeting performance targets. A Bachelor's degree is required, with certifications such as Six Sigma or PMP considered a plus.