Finance & Insurance Customer Service Advisor (Hybrid)

Confidential; West Midlands; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Professional development opportunities

Friendly team culture

Modern Warwick office

Team-building activities

Job summary

Adecco Group UK & Ireland is recruiting a Customer Service Advisor in Warwick to handle customer inquiries by phone, email and chat, providing accurate information and resolving issues with professionalism.

You will build trusted relationships with clients, stay up-to-date on our financial products, and collaborate with colleagues to improve processes in a busy in-office environment where teamwork and adaptability are valued.

Qualifications

• Customer-focused and thrives in a fast-paced environment.
• Excellent verbal and written communication skills.
• Desirable: Call Centre/Inbound experience.
• Problem-solver able to think on your feet and turn challenges into opportunities.
• Team player contributing positively to a team atmosphere.
• Adaptable and eager to learn in a dynamic financial landscape.

Responsibilities

• Engaging with customers via phone, email, and chat, providing expert advice and support.
• Resolving queries and issues with professionalism and a smile.
• Building strong relationships with clients to understand their needs better.
• Collaborating with team members to improve processes and enhance customer experience.
• Keeping up-to-date with products and services to provide accurate information.

Skills

Customer focus

Communication

Call centre experience

Problem solving

Team player

Adaptable

Job description

Adecco Group UK & Ireland is recruiting a Customer Service Advisor in Warwick to handle customer inquiries by phone, email and chat, providing accurate information and resolving issues with professionalism.

You will build trusted relationships with clients, stay up-to-date on our financial products, and collaborate with colleagues to improve processes in a busy in-office environment where teamwork and adaptability are valued.