Contact Centre Claims Advisor

Yorkshire Ltd

York and North Yorkshire

Hybrid

GBP 24,000 - 29,000

Full time

14 days+

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Benefits offered by this job

Gym on site

Private medical insurance

Discounts on major retailers

Free parking

Hybrid working

Career progression

Job summary

Yorkshire Ltd in York is seeking a Contact Centre Claims Advisor to support members with queries about healthcare services and to resolve calls to a high standard. You will process claims end-to-end, book medical appointments and correspond with customers mainly by phone and email.

The role is fast-paced, offers full training and development opportunities, and a hybrid working pattern in a reputable non-profit sector environment.

Qualifications

Previous customer service/contact centre experience desirable.
Open to healthcare, retail or hospitality backgrounds.
Strong communication and excellent telephone manner.

Responsibilities

Support existing members with queries regarding healthcare services and resolve calls efficiently.
Process claims from start to finish and book medical appointments; communicate mainly by phone and email.

Skills

Customer service

Telephone manner

Communication skills

Resilience

Job description

This would be an exceptional opportunity to join a company which have an excellent name within their market provide the best training and development and to join a fun collaborative team!

If you are passionate about helping and providing care to customers thrive in busy environments

Description

As a Contact Centre Claims Advisor you will be supporting existing members with a range of queries regarding their healthcare services ensuring each call is dealt with to the highest standard and resolved quickly and efficiently.

You will be processing claims from start to finish alongside booking medical appointments and will be corresponding with customers mainly over the telephone and email.

The position will be extremely fast paced whilst making sure each interaction with every customer has the best experience.

Profile

Previous customer service/contact centre experience desirable however the business can be open to healthcare backgrounds alongside retail and hospitality!

Strong communication skills and an excellent telephone manner

Able to work in a high volume fast paced setting

Resilient and a positive can do attitude

Passionate about helping and supporting customers

An excellent team player

Job Offer