Contact Advisor

Capita; Upavon; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary £25,155 per year

23 days holiday

Volunteer day each year

Pension

Life assurance

Cycle to work scheme

Flexible voluntary benefits

Employee network groups

Onsite parking

Canteen

Job summary

Capita Recruiting Partnering Project in Upavon, Wiltshire, is hiring a Customer Service Adviser for the Army recruitment team. This on-site, full-time role runs 11:00–19:00, 37.5 hours per week, fixed-term until 31 March 2027.

You will assist potential recruits with questions and guide them through the process. You'll work closely with a supportive team, receive hands-on training, and benefit from an onsite canteen, parking, and pension scheme.

Qualifications

• Experience in customer service, face-to-face or on calls.
• Ability to use Microsoft Office and learn new systems.
• Strong listening, empathy, and communication skills.

Responsibilities

• Answer inbound calls from individuals interested in army recruitment.
• Respond to candidate enquiries via webchat.
• Update and maintain records in internal systems.
• Provide clear information about the recruitment process and next steps.
• Escalate issues or queries as appropriate.
• Support colleagues and contribute to a positive team environment.

Skills

Customer service

MS Office

Teamwork

Active listening

Empathy

Tools

Microsoft Office

Job description

Recruiting tomorrow's Army today. Be the best to support the best!

Prefer a later start? Join our Army Recruitment team working 11am-7pm and help future soldiers begin their careers. Do you enjoy helping people, answering questions, and providing excellent customer service? Join our team and play an important role in supporting candidates as they begin their journey towards joining the British Army.

This is a full-time, fixed-term role until 31 March 2027, working 37.5 hours per week, based on-site at our office in Upavon, Wiltshire.

Shift Pattern

This role operates on an 11:00am to 7:00pm shift, making it ideal for those who prefer a later start to the working day.

Being office-based means you'll benefit from hands-on support, in-person training, and the opportunity to build strong relationships with colleagues in a collaborative team environment.

What You'll Be Doing

• Answering inbound calls from individuals interested in joining the British Army
• Responding to candidate enquiries via online webchat
• Updating and maintaining accurate records on our internal systems
• Providing clear information about the recruitment process and next steps
• Escalating issues or queries when appropriate
• Supporting colleagues and contributing to a positive team environment

What we're looking for

• Previous customer service experience, face-to-face or over the phone
• Confidence using Microsoft Office and learning new systems
• Ability to work well both independently and as part of a team
• Strong listening skills with the ability to capture information accurately
• A patient, empathetic and professional approach

Desirable

• Familiarity with army careers, would be an advantage

About Recruiting Partnering Project (RPP)

At Capita Recruiting Partnering Project, we're transforming the British Army's recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.

Please visit the below link for further information; Recruitment Partnership Project | Capita

What's in it for you?

• Salary of £25,155
• 23 days' holiday, rising to 27, plus the option to buy additional leave
• A paid volunteering day each year for a charity or cause of your choice
• Pension, life assurance, cycle to work scheme, and enhanced family leave
• Flexible voluntary benefits covering wellbeing, retail, travel and technology
• Access to employee network groups that champion inclusion and belonging
• A large, friendly onsite team with excellent training and progression opportunities
• Free secure onsite parking, plus canteen and shop facilities

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]