Consumer Banking Intern — Insight, Data & AI in Action

Lloyds Banking Group; City Of London; Hybrid; GBP 15,000 - 19,000; Full time

Job summary

Lloyds Banking Group is offering a Consumer Internship across Leeds, London, and Bristol. The role combines customer insight, data and technology to shape products and experiences for millions of customers.

The 8-week internship provides practical experience, mentoring and exposure to product development, digital journeys and AI-enabled testing. Expect a hybrid working pattern with at least two office days per week, and collaboration across product, propositions, journeys and partnerships to

Qualifications

• Be in your penultimate year at university.
• Ability to demonstrate knowledge, understanding and technical skills aligned to the role.
• Some aspects, alongside behaviours and values, will be assessed through the application process.

Responsibilities

• Exploring customer behaviour and using insight to improve products, propositions and experiences.
• Helping to design simpler and more connected customer journeys.
• Analysing data and customer feedback to identify opportunities for improvement.
• Supporting research, customer journey mapping and project delivery.
• Contributing to new product or proposition initiatives.
• Working with colleagues and partners to turn ideas into action.
• Using digital technology and AI tools to test ideas and support informed decisions.
• Contributing to more inclusive, sustainable and personalised customer outcomes.

Job description

Lloyds Banking Group is offering a Consumer Internship across Leeds, London, and Bristol. The role combines customer insight, data and technology to shape products and experiences for millions of customers.

The 8-week internship provides practical experience, mentoring and exposure to product development, digital journeys and AI-enabled testing. Expect a hybrid working pattern with at least two office days per week, and collaboration across product, propositions, journeys and partnerships to