Consumer Internship - Leeds

Lloyds Banking Group; Leeds; Hybride; GBP 13 000 - 20 000; Temps partiel

Résumé du poste

Lloyds Banking Group's Consumer Internship gives you hands-on experience at the intersection of customer insight, data and technology, helping to shape products and experiences for millions of customers. You'll work with colleagues across product, propositions, customer journeys, digital and partnerships.

Location options are Leeds, London or Bristol with hybrid policy (two office days per week). The 8-week internship runs from November to January 2027 and offers real projects that move from

Qualifications

• Penultimate year university with ability to demonstrate knowledge aligned to the role.
• Willingness to learn about customer insight, data and digital technology.
• Interest in product development and improving customer journeys.

Responsabilités

• Exploring customer behaviour and using insight to improve products, propositions and experiences.
• Helping to design simpler and more connected customer journeys.
• Analysing data and customer feedback to identify opportunities for improvement.
• Supporting research, customer journey mapping and project delivery.
• Contributing to new product or proposition initiatives.
• Working with colleagues and partners to turn ideas into action.
• Using digital technology and AI tools to test ideas and support informed decisions.
• Contributing to more inclusive, sustainable and personalised customer outcomes.

Connaissances

Customer insight

Data analysis

Digital tools

AI capability

Agile work

Formation

Penultimate year university

Description du poste

Where customer insight meets big impact

Consumer banking is changing faster than ever. New technologies, changing customer expectations and the rise of AI are transforming how people manage, save, spend and borrow money.

Our Consumer Internship gives you the opportunity to explore how customer insight, data and technology are used to create brilliant products and experiences. You’ll work alongside experienced colleagues across product, propositions, customer journeys, digital and partnerships, contributing to meaningful work that supports millions of customers.

From day one, you’ll build practical experience, confidence and connections, while seeing how ideas move from insight and research through to delivery and continual improvement.

Duration: 8 weeks

Locations: Leeds, London, Bristol. Hybrid working: minimum two office days a week.

8 weeks. Real impact

• During your internship, you’ll take on meaningful work within Consumer, one of the Group’s largest business areas. You’ll use customer insight, data and digital technology to help solve real problems and create simpler, smarter and more connected customer experiences.
• Product and platforms – learning how products and propositions are developed, managed and improved across saving, borrowing, everyday banking and planning for the future.
• Customer propositions and digital journeys – using customer insight to help shape products, services and experiences, and supporting teams to turn opportunities into action.

The work you could be doing

• Exploring customer behaviour and using insight to improve products, propositions and experiences.
• Helping to design simpler and more connected customer journeys.
• Analysing data and customer feedback to identify opportunities for improvement.
• Supporting research, customer journey mapping and project delivery.
• Contributing to new product or proposition initiatives.
• Working with colleagues and partners to turn ideas into action.
• Using digital technology and AI tools to test ideas and support informed decisions.
• Contributing to more inclusive, sustainable and personalised customer outcomes.

The skills you’ll develop

By the end of the internship, you’ll have built practical experience, valuable connections and greater confidence in:

• Customer insight – using data, research and feedback to understand customer needs.
• Product development – understanding how products and propositions are created, managed and improved.
• Commercial thinking – beginning to understand how banking decisions create value while supporting positive customer outcomes.
• Digital and AI capability – using technology and AI tools responsibly to work smarter and explore new possibilities.
• Relationship building – collaborating with colleagues, stakeholders and partners to achieve a shared goal.
• Agile problem-solving – adapting to new information, contributing ideas and helping teams deliver at pace.

Support to succeed

You’ll be backed with:

• Access to learning academies, Viva Learning and internal platforms.
• Mentoring from leaders who’ve been where you are now.
• Opportunities to work on initiatives that make a real difference.

Your career. Fully backed.

You’ll finish your internship with new found skills, knowledge and networks to start shaping your career in the future of customer relationships – ready to lead projects, create propositions and influence how millions experience banking.

Requirements

What you need to apply

• Be in your penultimate year at university.
• While we do not require a set projected minimum degree achievement, we strongly recommend the ability to be able to demonstrate sound knowledge, understanding and technical skills aligned to the role. Some aspects of this, alongside behaviours and values, will be assessed through the application process.

Locations

Leeds, London or Bristol. With our hybrid working policy, all colleagues spend at least two days a week in the office.

Opening and Closing date

Applications for the Consumer Internship Scheme will open on 3rd November and close on 31st January 2027.

Our application process is designed to help you shine. We want everyone to feel they belong and can be their best, regardless of background, identity, or culture.