Customer Experience (CX) Consultant - Contract role

Project Blackbook LTD

Greater London

Hybrid

GBP 70,000 - 96,000

Part time

14 days+

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Job summary

Project Blackbook LTD is seeking an independent CX Consultant in London for a 3-month contract role. You will lead a CX workstream on a major Adobe transformation programme, shaping audience strategy and delivering customer personalisation at scale.

The role requires senior consulting experience, strong stakeholder management, and proven ability to run workstreams and programme plans. Hybrid in London with a day rate of £400-£500 inside IR35.

Qualifications

Independent consultant with CX focus
Strong CX strategy experience; TX experience also relevant
Confident facilitator with stakeholder management skills

Responsibilities

Lead a CX workstream, likely focused on audience strategy
Facilitate workshops and shape solutions across complex business challenges
Build and drive programme plans supporting Adobe implementation and personalisation

Skills

CX strategy

Stakeholder management

Facilitation

Job description

Role: Customer Experience (CX) Consultant - Contract role

Consulting Seniority: Consultant - Senior Manager

Day rate: £400-£500 inside IR35

Project duration: 3 months with likely extension

Location: Hybrid in London

We've partnered with a digital and business transformation consultancy who are seeking an independent consultant to lead a CX-focused workstream on a major Adobe transformation programme for a large supermarket to helping deliver customer personalisation at scale.

Tasks

Lead a CX workstream, likely focused on audience strategy
Facilitate workshops and shape solutions across complex business challenges
Build and drive programme plans supporting Adobe implementation and personalisation

Requirements