Implementation Consultant

Hammer Technologies Pty Ltd; Manchester; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Flexible WFH arrangements

Co-working space in Manchester

Generous training budget & career maps

Birthday Leave

Work Anniversary Rewards

Team Tune-Up Workshops

Employer-funded travel across UK/EU

Job summary

HammerTech is seeking an Implementation Consultant to join our team in Manchester. You will become a HammerTech expert, configuring implementations, managing projects, and delivering training to clients.

You will also provide ongoing support, maintain our knowledge base, and contribute to continuous process improvements across HammerTech. Remote and in-person work options are available to support a balanced work culture.

Qualifications

• 1–3 years of SaaS experience and involvement in implementation and rollout of a SaaS-based application.
• Tertiary qualifications in IT or equivalent commercial experience.
• Experience in supporting development and delivery of training programs.
• Experience in business process improvement is desirable.
• Familiarity with building/construction or related industry is preferred but not essential.
• Experience in change management is advantageous.

Responsibilities

• Configure software to meet requirements from the implementation concept design.
• Assist in project work and manage stakeholder expectations during implementation.
• Provide status reporting to internal management and clients.
• Generate and deliver training materials and schedules; train clients.
• Support knowledge base maintenance and ongoing HammerTech processes.
• Provide phone and email support and technical assistance to clients.
• Identify problems, investigate causes, and propose solutions.
• Become an expert in HammerTech applications and related tools.
• Undertake other duties as required.

Skills

SaaS experience

Implementation

Training program development

Project management

Customer service

Communication skills

Organizational skills

Change management

Education

IT-related degree

Job description

Who is HammerTech?

HammerTech is the Compliance, Risk and Safety Control Tower software platform for the construction industry. Our mission is simple: help the trillion-dollar construction industry reduce risk, improve productivity, and increase profits—safely.

We have over 400+ incredible clients and are the solution of choice in the Australia and New Zealand market and growing rapidly in North America and Europe. With Series A completed and over $10 million+ capital raised from investors like Arrowroot Capital, we are investing in new markets and products to accelerate growth.

We offer remote and in-person working options to support an inclusive and balanced work culture.

To support the significant growth and development of the organization, we are seeking the expertise and capability of an Implementation Consultant to join our dynamic team.

What you’ll do at HammerTech

The role has two key components. The first is to become a HammerTech expert so that assistance can be provided in many facets of implementation including configuration, project planning, training material creation, training delivery and ongoing implementation support. The second key component is to provide customer support to existing HammerTech customers. Secondary to implementation and support activities, the role will assist in the day-to-day business administration activities of HammerTech, tasks ranging from assisting in the upkeep of our online knowledge base to undertaking continuous improvement on HammerTech processes.

Responsibilities

• Software configuration to meet the requirements outlined in the implementation concept design
• Assist in project work as directed
• Provide project management/stakeholder management of clients during the “implementation” phase
• Provide status reporting to both internal management and clients
• Generate training material and training schedules for clients
• Provide training to new and existing clients
• Assistance with general business administration i.e. updating of knowledge base
• Provide phone and email support to clients
• Provide technical assistance to clients as required
• Apply application expertise to identify problems, investigate causes and recommend solutions to correct problems
• Update support articles as required
• Become an expert in HammerTech applications
• Other duties as required from time to time

Are you a good fit? Let’s start with the HammerTech Core Values:

Everyone at HammerTech lives by our company values ofUnited, Innovative and Authentic and we hope you’ll help us bring these to life in your role.

While you may not come from construction or technology, we know you’ll fall in love with the industry. It’s known for passionate and caring people, team players and avid problem solvers who want to build a better world. With your help as Marketing Specialist, we’ll help construction build safer, smarter, better—together.

Our ideal candidate will bring the following:

• 1 – 3 years working for a SaaS (software as a service) organization
• Being involved in the implementation and rollout of a SaaS based application
• Tertiary qualifications in IT or similar or equivalent commercial experience
• Experience in supporting the development and delivering of training programs
• Experience in business process improvement (desirable)
• Experience within or understanding of the building and construction or similar industry (preferred but not essential)
• Experience in undertaking any activities within the Quality, Health, Safety or Environment space (preferred but not essential)
• Experience in change management (preferable)

And if you really want us to double back, you’ll have:

• Strong organization, planning and project management skills
• Outstanding customer service and communication skills
• Excellent written and verbal skills
• Attention to detail: work within the team to ensure documentation of processes is maintained to a high standard
• Excellent analytical and problem-solving skills
• Capacity to build and foster strong stakeholder relationships
• Capacity to manage competing priorities and meet agreed targets and timelines
• Capacity to work effectively as part of a team
• Positive attitude and outgoing personality

We recognize many of the skills we’ve developed over our careers are often transferable. We believe that creativity, enthusiasm, and drive are the keys to success. If you’re not sure you meet every qualification but feel you have other experience relevant to the role, we encourage you to apply.

Benefits at HammerTech

As a Manchester employee, you’ll enjoy our balanced work-life culture with benefits including but not limited to:

• Flexible WFH arrangements – we trust you!
• Access to a beautiful co-working space in Manchester with amenities
• Generous training budget & career mapping opportunities
• Birthday Leave
• Work Anniversary Rewards
• Team Tune-Up Workshops
• Regular social events & employer-funded travel (throughout the UK, Europe and internationally)
• Opportunities to grow your career and make an impact quickly

HammerTech values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, LGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please let us know of any needs we may not have accommodated.