Construction Service Coordinator - Client Relations & Scheduling

Success Recruit; Chelmsford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free on-site parking

25 days holiday + bank holidays

3x salary death in service

Discounted benefits package incl. gym

Job summary

Success Recruit is partnering with a forward-thinking construction company in Central Essex to appoint an experienced Service Co-ordinator. You will support daily operations for the service team, manage service schedules, maintain CRM records, and act as the first point of contact for key clients across multi-site contracts.

Ideal candidates will have strong administration and client communication skills, experience with CRM systems, and the ability to improve service processes.

Qualifications

• Proven admin experience in service environments.
• Strong communication and customer service skills.
• Experience with CRM systems and documentation.

Responsibilities

• Act as central communication point for clients, engineers and internal teams.
• Manage and update the CRM system with job statuses and client interactions.
• Coordinate service, maintenance and breakdown enquiries via email and phone.
• Raise quotations for service jobs, parts and subcontracted works.
• Prepare job packs with worksheets and PO numbers to brief engineers.
• Maintain Health & Safety records in line with compliance.
• Support the Technical Manager with troubleshooting and scheduling site visits.
• Ensure administration for engineer visits is completed accurately and on time.

Skills

Administration

Client communication

CRM management

Scheduling

Tools

CRM software

Job description

Success Recruit is partnering with a forward-thinking construction company in Central Essex to appoint an experienced Service Co-ordinator. You will support daily operations for the service team, manage service schedules, maintain CRM records, and act as the first point of contact for key clients across multi-site contracts.

Ideal candidates will have strong administration and client communication skills, experience with CRM systems, and the ability to improve service processes.