Construction Resident Liaison | Cladding Projects

Bimplus; Brighton; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Bimplus is seeking a Resident Liaison Officer in Brighton on a permanent basis to manage resident communications during cladding remediation projects. You will act as the primary contact for residents, ensuring they are kept informed and supported while works progress.

The ideal candidate will have prior liaison experience in construction or social housing, strong communication skills, and the ability to work closely with site teams to maintain smooth project delivery.

Qualifications

• Experience in resident liaison, customer liaison or similar role.
• Experience in construction, refurbishment or social housing is advantageous.
• Excellent communication and interpersonal skills.
• Professional and approachable manner.
• Strong organisational and administrative skills.

Responsibilities

• Be the main point of contact for residents throughout the project.
• Keep residents informed about works, access and programme changes.
• Carry out resident visits and maintain regular communication.
• Handle queries, concerns and complaints professionally.
• Liaise with site teams, subcontractors and management to resolve issues.
• Support residents affected by works and maintain records of communications.
• Assist with newsletters, notices and other communications.
• Build positive relationships with residents and provide high levels of service.

Skills

Communication

Interpersonal skills

Organisation

Record keeping

Proactive approach

Tools

MS Office

Job description

Bimplus is seeking a Resident Liaison Officer in Brighton on a permanent basis to manage resident communications during cladding remediation projects. You will act as the primary contact for residents, ensuring they are kept informed and supported while works progress.

The ideal candidate will have prior liaison experience in construction or social housing, strong communication skills, and the ability to work closely with site teams to maintain smooth project delivery.