Resident Liaison Specialist - Construction

Lawtech Group Ltd; Milton Keynes; On-site; GBP 24,000 - 28,000; Full time

Job summary

Lawtech Group Ltd. is seeking a diligent Customer Service Administrator to support resident liaison on cladding remediation projects in the Southeast.

You will help maintain relationships with residents, coordinate surveys and site communications, and ensure timely responses to issues raised by residents. Working closely with the Project Manager, Design & Quality teams and the Customer Service Manager, you will keep site records, manage communications plans, and support administration tasks

Qualifications

• Excellent written English.
• Experience with customer service, ideally resident liaison in construction/social housing.
• Ability to manage resident expectations.
• DBC check (standard).
• Competent MS Excel, MS Word, Microsoft Outlook email and calendars.
• Competent use of Project Probe and SharePoint.

Responsibilities

• Facilitate the smooth running of projects by building and maintaining positive relationships between residents, sub-contractors, client representatives and the Lawtech team.
• Work closely with Project and site management to ensure high-quality customer service and resolution of issues.
• Maintain relationships with client representatives to ensure consistent information and approach.
• Maintain Lawtech customer service processes and systems for the site and residents.
• Respond to resident issues and coordinate with management to ensure prompt resolutions and policy-compliant changes.
• Provide monthly summaries of outstanding and closed customer service issues to management.

Skills

Excellent written English

Customer service experience

Manage resident expectations

Tools

Project Probe

SharePoint

MS Excel

MS Word

Microsoft Outlook

Job description

Lawtech Group Ltd. is seeking a diligent Customer Service Administrator to support resident liaison on cladding remediation projects in the Southeast.

You will help maintain relationships with residents, coordinate surveys and site communications, and ensure timely responses to issues raised by residents. Working closely with the Project Manager, Design & Quality teams and the Customer Service Manager, you will keep site records, manage communications plans, and support administration tasks