Connectivity Services Delivery Manager - German/English

ECW Search Ltd.; England; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Company Bonus Scheme

Job summary

ECW Search Ltd. is seeking a bilingual Service Delivery Manager to own the day‑to‑day running of connectivity services for UK rail operators. You will ensure services meet SLAs, embed ITIL with customers, and work with engineers, supported by an Account Manager for strategic relationships and growth.

Fluent German and English are required, and the role is based in Surrey with a hybrid working pattern and regular European travel.

Qualifications

• Hands-on ITIL experience and ability to embed ITIL processes with customers.
• Proven track record of delivering services against contracted SLAs and KPIs.
• Experience coordinating suppliers and partners with regular performance reviews.

Responsibilities

• Own end-to-end service delivery across a portfolio of UK and German rail operators.
• Manage service tiers, SLAs and KPIs; produce service reports and lead service reviews.
• Run change reviews and act as escalation point for major incidents with engineers.

Skills

ITIL expertise

SLA & KPI management

Supplier management

German & English fluency

ITSM platforms (ServiceNow/Jira)

Education

ITIL Foundation certification

Tools

ServiceNow

Jira Service Management

Job description

ECW Search Ltd. is seeking a bilingual Service Delivery Manager to own the day‑to‑day running of connectivity services for UK rail operators. You will ensure services meet SLAs, embed ITIL with customers, and work with engineers, supported by an Account Manager for strategic relationships and growth.

Fluent German and English are required, and the role is based in Surrey with a hybrid working pattern and regular European travel.