Customer Success Services Specialist (German Speaking)

Dianaduggan; Greater London; Hybrid; GBP 37,000 - 55,000; Part time

Job summary

Dianaduggan seeks a German-speaking Customer Success Services Specialist in London, working hybrid with weekly office presence. You will support enterprise deployments, migrations, identity management, and licensing projects for corporate customers.

You will collaborate with Customer Success Managers and customer IT teams, providing technical guidance and coordinating deployments to minimise risk and maximize software value. ASAP start on a 12-month contract.

Qualifications

• Experience delivering software migrations, SaaS transformations, or tenant migrations.
• Ability to plan projects, manage discovery, risks, and stakeholders to meet deadlines.
• Experience coordinating internal and customer teams for deployment and change management.

Responsibilities

• Support growing corporate customers through deployment, migration, identity, and licensing projects.
• Work closely with Customer Success Managers, Account Managers and customer IT teams to provide technical guidance.
• Lead migration activities and help customers maximise value from software investments.
• Engage with IT administrators, IT managers, project leads, procurement teams, and software asset managers.
• Develop into a trusted technical advisor and SME.

Skills

Stakeholder management

Project coordination

Technical guidance

Communication

Multitasking

Tools

SSO

Azure AD/Entra ID

SCCM

Intune

SaaS portals

Job description

Customer Success Services Specialist (German Speaking)

• London (Central)
• Contract

We are supporting a German-speaking Customer Success Services Specialist role.

You will support growing Corporate customers through deployment, migration, identity, and licensing projects. You’ll work closely with Customer Success Managers, Account Managers and customer IT teams - providing technical guidance, leading migration activities, and helping customers maximise value from their software investments.

This customer-facing role combines project delivery, stakeholder management, and enterprise administration. You'll help customers simplify software management, reduce deployment risk, and drive successful adoption of new technologies.

Role: Customer Success Services Specialist (German Speaking)
Day rate: £250 per day
Pay framework: Umbrella Company
Start date: ASAP
Contract duration: 12 months initially (with scope to extend)
Location: Hybrid – once a week in London or Reading office.

• Experience supporting or delivering software migrations, SaaS transformations, console consolidations, tenant migrations, and other IT deployment projects.
• Experience with project planning, discovery, risk management, stakeholder engagement, and delivering projects to customer deadlines.
• Ability to manage multiple priorities and coordinate internal and customer teams to achieve successful deployment and change management outcomes.
• Hands-on experience with Single Sign-On (SSO), Active Directory, Microsoft Entra ID (Azure AD), user provisioning, directory synchronisation, domain management, and identity migrations.
• Experience working with Software Asset Management (SAM) tools and enterprise administration platforms such as SCCM, Intune, or SaaS administration portals.
• Ability to confidently engage with IT administrators, IT managers, project leads, procurement teams, and software asset managers.
• Strong communication, organisational, problem-solving, and stakeholder management skills, with a proactive approach and attention to detail.
• Ability to develop into a trusted technical advisor and Subject Matter Expert.
• Ability to understand a customer's IT infrastructure and security questionnaires.
• Understanding of software licensing, compliance, and software estate management.
• Experience delivering webinars and training sessions.