Connections for Life Admin: Recruit & Welcome Volunteers

RAF Association; Leicester; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Up to 42 days annual leave (pro rata)

Company sick pay

Life insurance

Health cashback plan for everyday care

Free virtual GP service

Mental health and wellbeing support

Discounted gym membership

Refer a Friend bonus payments

Cycle to Work Scheme

Subsidised RAFA accommodation breaks

Close to local Park & Ride

Job summary

The RAF Association in Leicester is seeking a Connections for Life Administrator to support volunteer recruitment and onboarding and to onboard beneficiaries into the Connections for Life service. You will engage with volunteers and stakeholders, conduct interviews and reference checks, and maintain detailed CRM records.

The role requires strong communication, organisation and a positive, proactive attitude, with attention to detail and empathy for beneficiaries and volunteers alike.

Qualifications

• Good level of education including Maths and English at GCSE level.
• Experience recruiting others using a formal process (interviews, background checks etc)
• Proficient in Microsoft Office and Salesforce CRM
• Articulate, enthusiastic and a creative problem solver
• Able to establish a rapport and motivate a variety of people (volunteers, beneficiaries and other stakeholders)
• Excellent telephone manner and attention to detail
• Broad range of office administration skills

Responsibilities

• Be the first point of contact for volunteering queries, recruitment and selection.
• Support recruitment and onboarding of volunteers across a wide range of roles, including reference checks and DBS checks.
• Conduct onboarding conversations for beneficiaries entering the service via phone or MS Teams.
• Liaise with internal groups to update on recruitment requests and progress.
• Maintain accurate CRM records in line with service standards and regulatory requirements.
• Build and maintain strong relationships with internal teams and external partners.
• Identify and follow up opportunities to recruit volunteers and onboard beneficiaries.
• Manage volunteering promotion and contribute to marketing plans.

Skills

Articulate and creative problem solver

Excellent telephone manner

People motivation and rapport

Office administration skills

Education

Maths and English GCSE level

Tools

Salesforce

Microsoft Office

CRM systems

Job description

The RAF Association in Leicester is seeking a Connections for Life Administrator to support volunteer recruitment and onboarding and to onboard beneficiaries into the Connections for Life service. You will engage with volunteers and stakeholders, conduct interviews and reference checks, and maintain detailed CRM records.

The role requires strong communication, organisation and a positive, proactive attitude, with attention to detail and empathy for beneficiaries and volunteers alike.