Connections for Life Administrator

RAF Association; Leicester; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Up to 42 days annual leave (pro rata)

Company sick pay

Life insurance

Health cashback plan for everyday care

Free virtual GP service

Mental health and wellbeing support

Discounted gym membership

Refer a Friend bonus payments

Cycle to Work Scheme

Subsidised RAFA accommodation breaks

Close to local Park & Ride

Job summary

The RAF Association in Leicester is seeking a Connections for Life Administrator to support volunteer recruitment and onboarding and to onboard beneficiaries into the Connections for Life service. You will engage with volunteers and stakeholders, conduct interviews and reference checks, and maintain detailed CRM records.

The role requires strong communication, organisation and a positive, proactive attitude, with attention to detail and empathy for beneficiaries and volunteers alike.

Qualifications

• Good level of education including Maths and English at GCSE level.
• Experience recruiting others using a formal process (interviews, background checks etc)
• Proficient in Microsoft Office and Salesforce CRM
• Articulate, enthusiastic and a creative problem solver
• Able to establish a rapport and motivate a variety of people (volunteers, beneficiaries and other stakeholders)
• Excellent telephone manner and attention to detail
• Broad range of office administration skills

Responsibilities

• Be the first point of contact for volunteering queries, recruitment and selection.
• Support recruitment and onboarding of volunteers across a wide range of roles, including reference checks and DBS checks.
• Conduct onboarding conversations for beneficiaries entering the service via phone or MS Teams.
• Liaise with internal groups to update on recruitment requests and progress.
• Maintain accurate CRM records in line with service standards and regulatory requirements.
• Build and maintain strong relationships with internal teams and external partners.
• Identify and follow up opportunities to recruit volunteers and onboard beneficiaries.
• Manage volunteering promotion and contribute to marketing plans.

Skills

Articulate and creative problem solver

Excellent telephone manner

People motivation and rapport

Office administration skills

Education

Maths and English GCSE level

Tools

Salesforce

Microsoft Office

CRM systems

Job description

Connections for Life Administrator

£24855 - £25665 37.5 hours per week

Leicester based – LE3 1UT

Benefits include:

• Up to 42 days annual leave (pro rata)
• Company sick pay
• Life insurance
• Health cashback plan for everyday healthcare expenses
• Free virtual GP service
• Mental health and wellbeing support
• Discounted gym membership
• Unlimited ‘Refer a Friend’ Bonus payments
• Cycle to Work Scheme
• Subsidised short breaks at selected RAFA accommodation
• Close to Leicester Forest East Park & Ride

About us

The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.

About the role

The RAF Association aims to ensure all members of RAF community remain connected and supported. Through the Association’s Connections for Life service, volunteers regularly contact and support lonely or isolated individuals, and provide friendship, conversation and highlight the services and support available to them. The Connections Administrator plays a central role in supporting both volunteer recruitment, onboarding and selection, and the onboarding of beneficiaries into the Connections for Life service. This role requires creativity, strong communication skills, drive and a positive attitude when working with a wide range of people at all levels. Success is defined by recruiting high‑quality volunteers across a variety of roles—including Caseworker, Connections for Life and Branch positions—and by delivering a smooth, supportive and person‑centred onboarding experience for Beneficiaries.

Key Responsibilities include

• To be the first point of contact for all volunteering queries, recruitment and selection.
• Support the recruitment and onboarding of volunteers across a wide range of roles, including completing reference checks, conducting disclosure and barring checks, and carrying out telephone or virtual interviews.
• Deliver onboarding conversations via phone or MS Teams for beneficiaries entering the Connections for Life service, including those who may be facing challenges or uncertainty. Ensure each person feels welcomed, clearly informed, and fully supported,
• Liaising with internal groups (training, welfare and fundraising) to update on recruitment requests and progress.
• To maintain accurate and up-to-date records on the Association’s Salesforce CRM system and maintain high quality records in line with service standards and regulatory requirements.
• Build and maintain strong, cooperative and professional working relationships with internal teams, external stakeholders and corporate partners.
• To identify and follow up all opportunities to recruit volunteers and onboard beneficiaries.
• To manage volunteering promotion, press and publicity in line with the marketing plan and feed into creative ideas.

About You

We're looking for someone with:

Essential criteria

• Good level of education including Maths and English at minium GSCE level
• Experience of recruiting others using a formal process (interviews, background checks etc)
• Highly proficient in Microsoft Office and database/CRM systems (we use Salesforce)
• Articulate, enthusiastic and a creative problem solver
• Able to establish a rapport and motivate a variety of people (volunteers, beneficiaries other stake holders)
• Excellent telephone manner and attention to detail
• Broad range of office administration skills

Desirable

• Awareness of the work of the RAF Association
• Previous personal volunteer experience
• Experience of undertaking Disclosure and Barring Service (DBS) checks is highly desirable

Closing Date 8:00am Monday 28 September

The RAF Association is proud to be a Disability Confident Employer. If you require any adjustments during the recruitment process, please let us know.