SACT Navigator

Bupa; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Health insurance

Enhanced pension

Annual bonus

Travel cost assistance

Online discounts

Job summary

Cromwell Hospital, part of the Bupa group, is seeking a dedicated SACT Navigator to coordinate oncology patient pathways and support patients and their families throughout treatment. You will work closely with consultants, nursing teams, pharmacy colleagues and administrative departments to ensure seamless pathways and timely care.

Key duties include liaising with oncology staff, triaging enquiries, handling self-pay and insured patient processes, and maintaining accurate records.

Qualifications

• Clinical background with experience working in a healthcare or clinical environment.
• GCSEs (or equivalent) including Maths and English.
• Excellent communication and interpersonal skills with a compassionate, patient-focused approach.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities within a fast-paced environment.
• Experience using Microsoft Office applications and healthcare administration systems.
• Excellent customer service skills and ability to build positive working relationships.
• Strong problem-solving and decision-making capabilities.

Responsibilities

• Coordinate oncology patient pathways to ensure smooth and efficient treatment journeys.
• Act as a key point of contact for patients, carers and families, providing guidance and support throughout treatment.
• Liaise with oncology consultants, nursing teams, pharmacy staff and medical secretaries to ensure treatment plans are delivered effectively.
• Ensure investigations, results, consents, prescriptions and medications are in place before treatment appointments.
• Triage telephone enquiries and provide timely advice, support and signposting.
• Support self-pay and insured patients with appointment booking, financial clearance and pre-authorisation processes.
• Prepare cost estimates and quotations for self-pay patients in collaboration with pharmacy and finance teams.
• Manage patient documentation and maintain accurate records on relevant hospital systems.
• Review treatment schedules and ensure appointments are appropriately booked to maximise capacity.
• Contribute to service improvement initiatives, audits and pathway developments.
• Maintain the highest standards of confidentiality, governance and patient-centred care.

Skills

Communication skills

Interpersonal skills

Organisational skills

Microsoft Office

Healthcare administration

Customer service

Problem solving

Education

GCSEs including Maths and English

Tools

Compucare or similar healthcare platforms

Job description

to join our Oncology team. This is a pivotal role supporting patients throughout their cancer treatment journey, ensuring a seamless and coordinated experience while working closely with consultants, nursing teams, pharmacy colleagues and administrative departments. How you'll help us make health happen As a SACT Navigator, you will play a key role in coordinating patient pathways and providing exceptional support to patients and their families throughout their treatment.

Key responsibilities

• Coordinate oncology patient pathways to ensure smooth and efficient treatment journeys.
• Act as a key point of contact for patients, carers and families, providing guidance and support throughout treatment.
• Liaise with oncology consultants, nursing teams, pharmacy staff and medical secretaries to ensure treatment plans are delivered effectively.
• Ensure investigations, results, consents, prescriptions and medications are in place before treatment appointments.
• Triage telephone enquiries and provide timely advice, support and signposting.
• Support self-pay and insured patients with appointment booking, financial clearance and pre-authorisation processes.
• Prepare cost estimates and quotations for self-pay patients in collaboration with pharmacy and finance teams.
• Manage patient documentation and maintain accurate records on relevant hospital systems.
• Review treatment schedules and ensure appointments are appropriately booked to maximise capacity.
• Contribute to service improvement initiatives, audits and pathway developments.
• Maintain the highest standards of confidentiality, governance and patient-centred care.

Clinical background with experience working in a healthcare or clinical environment.

GCSEs (or equivalent) including Maths and English.

Excellent communication and interpersonal skills with a compassionate, patient-focused approach.

Strong organisational skills and attention to detail.

Ability to manage multiple priorities within a fast-paced environment.

Experience using Microsoft Office applications and healthcare administration systems.

Excellent customer service skills and ability to build positive working relationships.

Strong problem-solving and decision-making capabilities.

Desirable

• Previous experience within Oncology services.
• Experience within the independent healthcare sector.
• Understanding of insurance authorisation processes and self-pay patient pathways.
• Knowledge of hospital systems such as Compucare or similar healthcare platforms.
• Healthcare, Business Administration or related qualification.

At Cromwell Hospital, we're committed to delivering exceptional patient care and outstanding experiences. As part of Bupa, you'll join a global healthcare company dedicated to helping people live longer, healthier, happier lives.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing.

Our benefits include:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve.

We especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer.

This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.

We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe.

All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

Time Type: Full time Job Area: Administration