Patient Services Advisor

The British United Provident Association Limited; Royal Borough of Kingston upon Thames; Vor Ort; GBP 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Annual leave 25 days + holidays

Company pension scheme

Life assurance

Employee Referral Scheme

Staff restaurant discounts

Interest free travel loan

Private healthcare

Bicycle loan scheme

Retailer discounts

Employee Assistance Programme

Zusammenfassung

New Victoria Hospital in Kingston upon Thames seeks a Patient Services Advisor to provide efficient reception and outpatient booking services. You’ll assist patients, visitors and GPs, manage appointments, registrations and enquiries, and liaise with clinicians to support smooth clinic operations.

Responsibilities include maintaining accurate patient records, handling payments, and upholding confidentiality.

Qualifikationen

• Experience in a hospital reception or front desk environment.
• Strong customer service and telephone etiquette.
• Ability to manage appointments and handle enquiries efficiently.
• Clear communication and interpersonal skills.
• Team player with collaborative approach.
• Understanding of patient data confidentiality and privacy.

Aufgaben

• Deliver a professional, friendly and efficient reception service for patients, consultants and visitors.
• Manage appointments, registrations and enquiries via phone, email and face-to-face.
• Support the smooth running of outpatient clinics by liaising with consultants and nursing teams.
• Accurately maintain patient records and appointment information in hospital systems.
• Process payments and account queries in line with policies.
• Handle patient queries and concerns sensitively and promptly.
• Maintain a welcoming reception and waiting area with accessible information.
• Build effective relationships with colleagues and external stakeholders.
• Ensure confidentiality and data protection compliance.

Kenntnisse

Reception experience

Customer service

Appointments management

Communication skills

Teamwork

Data confidentiality

Security awareness

Jobbeschreibung

Patient Services Advisor – New Victoria Hospital, Kingston upon Thames, KT2 7EG.

Contract: Permanent (37.5 hrs) Monday - Sunday (8am-8pm).

Salary: £27,417 a year + Fantastic Benefits.

How you'll help us make health happen. You will be responsible for providing an effective and professional Hospital and Outpatient Reception service to all patients, visitors, consultants, and GPs. Ensuring they are dealt with promptly, courteously, and efficiently, paying particular attention to the principles of customer care to provide a service of the highest possible standard. This includes all appropriate and required administration to be undertaken in advance of any customer’s arrival. You will be responsible for providing an effective and professional Outpatient Booking service to all. This service will be provided in person and via telephone and electronic communication methods.

Key Responsibilities

• Deliver a professional, friendly and efficient reception service for patients, consultants and visitors.
• Manage appointments, registrations and enquiries via phone, email and face-to-face, ensuring an excellent customer experience.
• Support the smooth running of outpatient clinics by liaising with consultants, nursing teams and other hospital departments.
• Accurately maintain patient records, insurance details and appointment information using hospital systems.
• Process payments and account queries in line with hospital policies and procedures.
• Handle patient queries and concerns sensitively, resolving issues promptly and professionally.
• Maintain a welcoming reception and waiting area, ensuring information is readily available to patients and visitors.
• Build effective working relationships with colleagues, consultants and external stakeholders, always communicating clearly.
• Ensure compliance with confidentiality, data protection and hospital operational procedures.

Key Skills / Qualifications

• Adhere to Hospital policies and procedures and relevant legislation including the requirements of any professional bodies.
• Understand and incorporate the organisational values into daily working practice: Compassionate Exceptional Ethical Evolving.
• Attend mandatory training as identified by the Hospital.
• Develop own knowledge, skills and experience through supervision practice and educational opportunities within the spirit of lifelong learning.
• Work as part of a team and collaborate with colleagues.
• Ensure good communication links are established with all other departments within the hospital.
• Maintain a high level of security awareness.

Benefits At New Victoria Hospital, we want to reward our staff for the amazing job that they do. As part of the team, you will have access to a range of benefits for your work and home life. We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.

• Annual leave entitlement of 25 days + bank holidays increasing with length of service.
• In-house training for all staff.
• Company pension scheme.
• Life assurance.
• Employee Referral Scheme.
• Access to subsidised staff restaurant.
• Interest free travel loan.
• Private healthcare (T&Cs Apply).
• Bicycle Loan Scheme.
• Retailer discounts.
• Employee Assistance Programme.

Part of a Globally Trusted Healthcare Group.

When you join New Victoria, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well-established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal. We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to "Be you at Bupa", and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/ assessment to disabled applicants who best meet the minimum criteria for the role.

If you require information regarding this role in an alternative format, please email: [e-mail].

Time Type: Full time
Job Area: Locations: New Victoria Hospital.

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we'd like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion - they're at the heart of our positively different culture of care. At Bupa you'll be challenged, you'll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.