Configuration Team Lead | Lean Ops & KPIs

CDW LLC.; Churchover CP; On-site; GBP 36,000 - 48,000; Full time

Job summary

CDW is seeking a Configuration Supervisor to lead the daily shift operations within the Configuration department. The role focuses on resourcing, KPIs, SLAs, and cross-department collaboration to promote a one-team ethos.

You will manage and develop the team, conduct appraisals, support recruitment, and drive Lean, Six Sigma, and continuous improvement to reduce errors and waste while ensuring health and safety standards.

Qualifications

• 3 years’ leadership or management experience within supply chain, warehouse, or operational environments.
• Strong people management and leadership skills.
• Proven ability to organise, prioritise, and manage time effectively.
• Confident self-starter with a collaborative, team-focused mindset
• Experience using Warehouse Management Systems (WMS)
• ITIL V4 (desirable)
• Lean Six Sigma (desirable)
• IOSH (desirable)
• Lean 5S Working Practices (desirable)

Responsibilities

• Organise and lead daily shift operations to safely achieve productivity, quality, and service targets.
• Set clear daily direction and priorities for the team.
• Maintain internal and external service levels.
• Work collaboratively with other supervisors and departments to resolve issues and improve workflows.
• Lead, coach, and develop direct reports through regular feedback, mentoring, and performance management.
• Build bench strength through effective succession planning and talent development.
• Conduct appraisals, return-to-work meetings, and payroll-related activities.
• Support recruitment and onboarding of new team members.
• Manage investigations and disciplinary processes (conduct, capability, and absence – excluding dismissal).
• Collect, analyse, and report operational data and KPIs.
• Identify trends, risks, and opportunities for improvement.
• Champion continuous improvement and process review using effective root cause analysis.
• Drive accuracy, waste reduction, and efficiency improvements.
• Champion safe working practices and full compliance with Health & Safety standards.
• Lead by example, promoting professional behaviours and company values.
• Create and sustain a positive working culture focused on teamwork, quality, productivity, and accountability.

Skills

Leadership

People management

Time management

Communication

Team collaboration

MS Office / Microsoft 365

Lean, Six Sigma

WMS experience

Problem solving

Configuration background

Education

University degree or A-Level / GCSE (or equivalent)

Tools

Microsoft O365

Warehouse Management Systems (WMS)

Job description

CDW is seeking a Configuration Supervisor to lead the daily shift operations within the Configuration department. The role focuses on resourcing, KPIs, SLAs, and cross-department collaboration to promote a one-team ethos.

You will manage and develop the team, conduct appraisals, support recruitment, and drive Lean, Six Sigma, and continuous improvement to reduce errors and waste while ensuring health and safety standards.