Conference Host

TIC Conferences, Meetings & Events; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading university is seeking a Conference Host to enhance the event experience at their prestigious Technology & Innovation Centre. The role involves providing essential support to event organisers and ensuring a first-class experience for attendees. Ideal candidates will have experience in events, excellent customer service skills, and a flexible approach to work, including early mornings and weekends.

Benefits

5% salary premium for non-standard hours

Qualifications

• Experience in a conferencing or events environment.
• Motivated and enthusiastic individual with a calm demeanor.

Responsibilities

• First point of contact for building visitors and event organisers.
• Assisting with guest service, room set-ups, and basic audio-visual support.
• Managing event details and liaising with room bookers.

Skills

Customer Service

Problem Solving

Attention to Detail

Job description

The University is looking to appoint a Conference Host to join the team which supports commercial and corporate event activity within our award-winning Technology & Innovation Centre (TIC), across the campus, and supporting our Conference Management Service (CMS).

The Technology & Innovation Centre (TIC) is the University’s flagship research facility, opened by HM The Queen in July 2015. TIC is home to £11m of dedicated, flexible conferencing facilities, and has quickly established itself as one the country’s most popular venues for business events and academic meetings, hosting more than 600 events and 46,000 delegates in academic year 2023/24 alone. The venue won the Bronze award for UK Best Academic Venue at the Meetings & Incentive Travel awards magazine in March 2019; was named Best Academic Venue at the CHS Awards in June 2019; Best Scottish Venue & Events Team at the E Awards in 2023 and is a proud holder of Green Tourism Gold accreditation.

Our Conference Hosts provide a range of practical support services to conference organisers, to ensure that all attendees have a first-class customer experience, whether their event takes place on campus or online. The post-holder plays a key role in supporting day-to-day operations, both on campus and online. Duties include (but are not limited to):

• First point of contact for building visitors, assistance with wayfinding in the building and general use of the facilities

• Providing front line support to all event organisers including troubleshooting, adjusting programs and requirements and relaying updated information to other operational departments

• Assisting with guest service, room set-ups, portering, and basic audio-visual support as operations require

• Management of event details for Occupant Room Use bookings, liaising with the Business Development Co-ordinator and with room bookers, to ensure that such meetings are delivered effectively, professionally and in a manner complementary to commercial conferencing activity.

• Supporting date entry, configuration of specific elements of functionality within the CMS platform; supporting attendee registration.

The Hosts work closely with the Conference Porter, Conference Operations Co-ordinators, Conference & Events Officers and the Conference Operations Manager, and with other operational support staff based in the venue.

The post-holder will be required to work 35 hours per week, 5 days over 7. Shift patterns will depend on the needs of the business, but will regularly include hours outside the normal working week, i.e. early mornings, evenings and weekends, throughout the year. A 5% premium will be added to the salary of the successful candidate to reflect this non-standard working pattern.

The Conference Host is essential to the effective operation of a first-class event experience at the University. The role requires a motivated, enthusiastic individual with an eye for detail, a calm and professional demeanour, experience within a conferencing or events environment and a flexible approach to their work.

Interviews are scheduled to take place on 23 May 2025.