On Board Host

SSP Deutschland GmbH; Glasgow; On-site; GBP 27,000 - 30,000; Full time

Job summary

Join a leading company as an On Board Host for TransPennine Express in Glasgow. Enjoy a dynamic role providing excellent customer service on trains. Full training is provided, and you can benefit from employee discounts and career growth opportunities.

Benefits

Employee Discounts

Up to 75% discount during work hours

Friends and Family App discounts

Access to training and development programs

70% of managers promoted internally

Help@Hand App for wellbeing resources

Pension plans and life assurance

£400 referral rewards

28 days holiday allowance

Travel and leisure pass

Qualifications

• Must be 18 years or over.
• No experience required; full training provided.

Responsibilities

• Provide trolley service on trains, ensuring excellent customer service.
• Travel on assigned trains, assist passengers, and achieve sales targets.
• Account for stock and transactions accurately.

Skills

Customer Service

Dynamic Environment

Job description

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On Board Host for TransPennine Express (TPE) at Glasgow

Pay Rate: £13.20 per hour plus commission.

Hours: Full-Time

Shifts: Rotational shifts between 6 am and 10 pm for full-time and part-time (Saturday - Sunday).

• Applicants must be 18 years of age or over due to responsibilities within the role.
• Ability to work in a dynamic, fast-paced environment with long hours and varying shifts.

We are a premier provider of catering and onboard services to the British Railway Industry, with over 40 service centres nationwide and a workforce of over 1000 employees in the UK.

No experience required; full training will be provided.

As an On Board Host, you'll:

• Provide trolley service on TPE trains, ensuring excellent customer service, managing stock, and handling transactions.
• Travel on assigned trains, assist passengers, achieve sales targets, and meet contractual goals.
• Account for stock and transactions accurately, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties, engage with passengers, provide information, and address diverse needs.
• You can claim up to 50 rover tickets for TPE network rail for family & friends.

Why join Rail Gourmet as an On Board Host?

We offer dynamic career opportunities with numerous benefits:

• Employee Discounts: Up to 50% off on SSP brands like M&S, Burger King, Starbucks, etc.
• Upto 75% discount during work hours on SSP brands.
• Friends and Family App: 20% discount across our catering units (T&C apply).
• Learn while you Earn: Access to training, apprenticeships, and development programs.
• Internal Growth: 70% of managers promoted internally.
• Help@Hand App: Discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline.
• Health and Wellbeing Support: Retail Trust, flexible working, family leave.
• Inclusive Culture: Support networks for LGBTQ+, women, neurodiversity, disability, and more.
• Financial Support: Pension plans, life assurance, share schemes, loans, and more.
• Referral Rewards: £400 for successful referrals.
• Holiday Allowance: 28 days pro-rata, including Bank Holidays.
• Rewards & Recognition: RG Stars, vouchers, etc.
• Travel and Leisure Pass: Duty and leisure pass after probation.

Apply now and start your journey with Rail Gourmet as an On Board Host.

We are an equal-opportunity employer committed to diversity and inclusion.