Head Host

Locke Hotels; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Head Host to manage daily operations at a Locke aparthotel. The ideal candidate will excel in people management and customer service, creating memorable experiences for guests. Responsibilities include supervising staff, handling guest complaints, and identifying revenue opportunities. This role requires strong problem-solving skills, effective communication, and a passion for hospitality.

Qualifications

• Experience in hospitality required.
• Exceptional customer service skills are a must.
• Strong problem-solving and analytical skills.

Responsibilities

• Create memorable experiences that encourage guests to return.
• Supervise and coach the Day House Host team.
• Identify opportunities to increase revenue and occupancy.

Skills

Customer Service

Problem Solving

Communication

Time Management

Coaching

Attention to Detail

Tools

Microsoft Office

Job description

Role Overview

Are you a hospitality enthusiast? A customer-focused host with exceptional multi-tasking skills? Do you thrive on developing a happy, motivated team?

As the sole Head Host, you will report directly to the Assistant General Manager and play a key role in supporting the day-to-day management of a Locke aparthotel. You should have a strong understanding of maintaining and enriching the Locke brand, excel in people management, and have a natural flair for delivering memorable service that encourages guests to return.

Responsibilities

• Create memorable experiences that encourage guests to return
• Stay informed about local events and inspire guests with new ideas
• Respond to guest reviews to demonstrate Locke’s care
• Handle complaints proactively and positively
• Resolve payment queries and system errors efficiently
• Supervise and coach the Day House Host team, empowering them to excel
• Participate in on-call duties regularly
• Delegate tasks effectively to ensure smooth operations
• Identify opportunities to increase revenue and occupancy
• Assist in organizing and delivering events that promote the Locke brand
• Spot upselling opportunities and guide your team to do the same

Requirements

• Passion for hosting communities and creating thoughtful spaces
• Skills in human-led coaching
• Experience in hospitality
• Exceptional customer service skills
• Strong problem-solving and analytical skills
• Strategic thinking and decision-making abilities
• Confidence to act swiftly and make informed decisions
• Excellent command of spoken and written English
• Effective communication skills
• Attention to detail
• Excellent time management
• Flexibility and creative thinking
• Proficiency with IT systems and software, including Microsoft Office