On Board Host

TN United Kingdom; Glasgow; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a leading company as an On Board Host, providing exceptional service on trains. Enjoy a dynamic work environment with full training provided. Benefit from employee discounts, career growth opportunities, and a supportive culture. Apply now to start your journey!

Benefits

Employee Discounts

Up to 75% discount during work hours

Friends and Family App

Learn while you Earn

Internal Growth Opportunities

Help@Hand App

Health and Wellbeing Support

Financial Support

Referral Rewards

Holiday Allowance

Qualifications

• Must be 18 years or over.
• No experience required; full training provided.

Responsibilities

• Provide 'at seat' trolley service on TPE trains.
• Travel on assigned trains, assist passengers, achieve sales targets.
• Account for stock and transactions, adhere to hygiene standards.

Skills

Adaptability

Customer Service

Job description

On Board Host for TransPennine Express (TPE) at Glasgow

Pay Rate: £13.20 per hour plus commission.

Hours: Full-Time

Shifts: Rotational shifts between 6 am and 10 pm for full-time and part-time (Saturday - Sunday).

• Applicants must be 18 years of age or over to perform certain tasks or work on specific shifts.
• Must be adaptable to work in a dynamic and fast-paced environment, including long hours and varying shifts.

We are a premier provider of catering and onboard services to the British Railway Industry, with over 40 service centres nationwide and a workforce of over 1000 employees in the UK, committed to delivering a First-Class service.

No experience is required; full training will be provided.

As an On Board Host, you'll:

• Provide 'at seat' trolley service on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assist passengers, achieve sales targets independently, and meet contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs with accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim up to 50 rover tickets for TPE network rail for family & friends.

Why join us as an On Board Host?

At Rail Gourmet, we offer more than jobs; we provide dynamic career opportunities with a host of benefits:

• Employee Discounts: Up to 50% off on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust, etc.
• Upto 75% discount during work hours on SSP brands.
• Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units. (T&C apply).
• Learn while you Earn: Access to award-winning training, apprenticeships, and development programs.
• Internal Growth Opportunities: Build your career with us! 70% of our managers are promoted internally.
• Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: We value diverse backgrounds and support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards: £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro-rata, inclusive of Bank Holidays.
• Rewards & Recognition: Such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as an On Board Host.

SSP is proud to be an equal-opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.