Conference Concierge

Accor Hotels; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Conference Concierge for its luxury hotel in Jeddah, Saudi Arabia. The ideal candidate will have experience in hospitality or event planning, providing exceptional service to conference attendees. Responsibilities include managing attendee logistics, coordinating with organizers, and ensuring a positive atmosphere. The role is suited for individuals who are organized, culturally aware, and can handle the pressures of a high-profile event environment.

Benefits

Heartiest service culture

Qualifications

• 2+ years in hospitality, event planning or customer service.
• Fluency in English; Arabic is highly desirable.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Greet and assist conference attendees.
• Coordinate with event organizers for a seamless experience.
• Manage registration processes and information dissemination.

Skills

Communication

Organizational skills

Problem-solving

Attention to detail

Cultural sensitivity

Education

Bachelor's degree in Hospitality Management

Certification in Event Planning

Tools

Event management software

Microsoft Office Suite

Job description

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a friendly and professional Conference Concierge to join our team in Jeddah, Saudi Arabia. As a Conference Concierge, you will be the primary point of contact for conference attendees, speakers, and organizers, ensuring a seamless and memorable experience for all participants.

• Greet and assist conference attendees, providing a warm welcome and addressing their needs and inquiries
• Coordinate with event organizers to ensure smooth execution of conference schedules and activities
• Manage registration processes, including check-in, badge distribution, and information packet dissemination
• Assist with room setup, audiovisual equipment, and other logistical aspects of the conference
• Provide information about local attractions, transportation, and dining options to attendees
• Anticipate and resolve potential issues or conflicts that may arise during the conference
• Collaborate with venue staff, caterers, and other service providers to maintain high standards of service
• Maintain accurate records of attendee information, special requests, and conference activities
• Assist with post-event tasks, including collecting feedback and preparing summary reports
• Ensure compliance with local customs and etiquette in Jeddah, Saudi Arabia

Qualifications

• 2+ years of experience in hospitality, event planning, or customer service
• Bachelor's degree in Hospitality Management, Event Planning, or related field (preferred)
• Certification in Event Planning or Hospitality Management (preferred)
• Excellent communication skills in English; fluency in Arabic is highly desirable
• Strong organizational and multitasking abilities
• Proficiency in event management software and Microsoft Office Suite
• Demonstrated problem-solving skills and attention to detail
• Cultural sensitivity and awareness, with experience working in multicultural environments
• Knowledge of conference and event management practices
• Familiarity with local customs and etiquette in Jeddah, Saudi Arabia
• Ability to work flexible hours, including evenings and weekends as required
• Professional appearance and demeanor
• Positive attitude and ability to work well under pressure

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.