Assistant Chief Concierge

Accor Hotels; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel in Birmingham is seeking a Chief Concierge's 2IC to manage the Concierge team and deliver exceptional guest experiences. In this role, you will ensure the highest standards of luxury service while fostering a guest-centric culture. Join a collaborative environment with industry-leading rewards, including discounts and parental leave.

Benefits

Exclusive discounts on accommodation, dining, and more

Progressive leave policies including 10 weeks parental leave

Complimentary dry cleaning & discounted city parking

Supportive and collaborative work environment

Opportunities for development from industry experts

Qualifications

• Experience in a luxury hotel environment or luxury service role.
• Strong organizational skills and ability to manage priorities.
• Proven team management experience.

Responsibilities

• Assist in managing the Concierge team ensuring luxury service standards.
• Lead by example in assisting guests with queries and recommendations.
• Motivate and mentor the team to support their career growth.

Skills

Passion for hospitality

Exceptional guest service

Organisational skills

Team management

Job description

Company Description

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discovers the perfect blend of theFrench Zestand Sofitel luxury.

We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing experience where entertainment, leisure, dinning, conferencing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.

We're setting new standards in the Australian hospitality scene and we are seeking for talented Ambassadors to help craft a unique experience where luxury reaches new heights. Apply now and be part of the“Rebirth of a Sydney Icon”with us!

Job Description

As our Chief Concierge's 2IC, you will be assisting in managing our Concierge team across Hotel operations. You will be:

• Assisting in efficiently managingthe Concierge team ensuring the highest standards of luxury service are consistently delivered.
• Leading by example in assistingguests with queries andprovidingrecommendations. You will be knowledgeable onWhat's Onin Sydney and be able to provide assistance with dining experiences, tickets to a show, attraction to see or transportation.
• Fostering a consistent and guest-centric culture within the team to be able to deliver a guest experience like no other in line with our luxury brand standards.
• Motivating and mentoring the team supporting their career growth.
• Learning from our experienced Chief Concierge and Hotel leadership team.

Qualifications

To be successful in this newly created role, you will have:

• A passion for hospitality and delivering exceptional guest experiences
• Experience in a luxury hotel environment or luxury service role
• The demonstrated ability to provide exceptional service exceeding expectations
• Strong organisational skills and ability to effectively manage priorities
• Demonstrated versatility in responding to guest requests and situations
• Proven team management experience
• The desire to continue your own learning & growth as we work together to achieve goals

Additional Information

In addition to joining a fun, collaborative and fast-paced environment, we offer industry leading rewards such as;

• Collaborative and supportive environment.
• Industry benefits from Day 1 including exclusivediscounts on accommodation, dining, bars and more in over 100 countrieswith Accor Hotels and our partners.
• Progressive leave policiesincluding 10 weeks parental leave.
• Complimentary dry cleaning & discounted city parking.
• We are aninclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
• Most importantly -learn from industry expertswith opportunities for development. We genuinely care about your success and want tohelp you grow!

Please note, you will require full working rights in Australia to be eligible for this position.