Guest Experience Concierge – Hospitality & Welcome

Tylney Hall Hotel; Hook; On-site; GBP 18,000 - 23,000; Full time

Job summary

Elite Hotels in Hook, United Kingdom, is seeking a friendly Hotel Concierge to welcome guests from arrival to departure, reflecting the 4-star country house hotel experience. The role is 35 hours per week on a 5-out-of-7 rota, including evenings and weekends.

The successful candidate will have excellent customer service skills, a positive attitude, and a genuine passion for hospitality, ensuring guests receive warm, professional assistance and local information throughout their stay.

Qualifications

• Excellent customer service skills.
• Positive attitude and friendly demeanor.
• Genuine passion for hospitality.

Responsibilities

• To greet and assist guests in a professional, courteous way.
• Oversee car parking areas, organise valeting, and reserve spaces as needed.
• Handle and store luggage safely and assist guests with retrieval.
• Provide local information about transport, entertainment and leisure.
• Inform the Hall Porter about daily events, activities and functions.
• Respond promptly to guest enquiries, complaints and compliments; liaise with Head of Department.

Skills

Customer service

Hospitality

Positive attitude

Job description

Elite Hotels in Hook, United Kingdom, is seeking a friendly Hotel Concierge to welcome guests from arrival to departure, reflecting the 4-star country house hotel experience. The role is 35 hours per week on a 5-out-of-7 rota, including evenings and weekends.

The successful candidate will have excellent customer service skills, a positive attitude, and a genuine passion for hospitality, ensuring guests receive warm, professional assistance and local information throughout their stay.