Public Area Cleaning & Guest Experience Champion

Elite Hotels (Rotherwick) Ltd.; Hook; On-site; GBP 18,000 - 24,000; Full time

Job summary

Elite Hotels (Rotherwick) Ltd. is seeking a proactive Housekeeping Attendant to maintain public areas across our hotels in Hook and surrounding areas. You will be attentive to guest needs and ensure high standards of cleanliness and presentation throughout public spaces.

You will anticipate guest requirements, act to prevent complaints, and report any issues to the Head or Deputy Head Housekeeper. The role offers a positive environment focused on delivering outstanding guest experiences.

Qualifications

• Maintain all public areas to the required standard.
• Be constantly aware of guest needs and recognise expectations.
• Anticipate guest requirements and take appropriate action to avoid complaints.
• Report any guest complaints to the Head or Deputy Head Housekeeper.

Responsibilities

• To maintain all Public areas
• Be constantly aware of guest needs and recognise the expectations of guests.
• To anticipate guest requirements and take appropriate action to avoid guest complaints. To ensure that any guest complaints are reported to the Head or Deputy Head Housekeeper.

Job description

Elite Hotels (Rotherwick) Ltd. is seeking a proactive Housekeeping Attendant to maintain public areas across our hotels in Hook and surrounding areas. You will be attentive to guest needs and ensure high standards of cleanliness and presentation throughout public spaces.

You will anticipate guest requirements, act to prevent complaints, and report any issues to the Head or Deputy Head Housekeeper. The role offers a positive environment focused on delivering outstanding guest experiences.