Conference and Events Operations Manager

ZipRecruiter; Crawley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel group is seeking a C&E Operations Manager at Crowne Plaza London Gatwick Airport. The successful candidate will manage operations, ensuring excellent guest experiences and operational efficiency. Strong leadership and organizational skills are essential for this role, along with a passion for hospitality and guest satisfaction.

Benefits

My Crimson Rewards and Recognition schemes

28 days of annual leave

Access to Private Healthcare Plans

Complimentary refreshments and meals on duty

Free on-site parking

Qualifications

• Previous experience in a hotel or hospitality environment, ideally in a leadership role.
• Good oral and written communication skills.
• Strong organization and planning skills.

Responsibilities

• Oversee the smooth running of all C&E operations.
• Ensure high service standards and guest satisfaction.
• Act as liaison between sales, operations, and clients for events.

Skills

Leadership

Communication

Organization

Planning

IT skills

Job description

Job Description

The Crimson Hotels is a fast-growing, independently family-owned hotel group managing seven branded hotels under two major brands: Hilton and IHG.

At Crimson, we are passionate about creating meaningful experiences by connecting people through exceptional hospitality and making a sustainable impact in our community.

The successful candidate will oversee the C&E and F&B departments at Crowne Plaza London Gatwick Airport.

The C&E Operations Manager will be responsible for the smooth and efficient running of all C&E operations, ensuring an excellent guest experience and achieving operational goals.

Other Key Responsibilities

• Collaborate with clients, sales teams, and other departments to plan and coordinate events, ensuring all requirements are met.
• Maintain high service standards and ensure guest satisfaction during events.
• Be readily available at all times to deal with customer queries, problems, or complaints.
• Have a positive can-do attitude and be passionate about the hospitality industry.
• Act as the liaison between sales, operations, and clients to ensure smooth event planning and execution.
• Demonstrate strong people management skills and the ability to train and motivate staff.

Personal Qualities, Skills, and Experience

• Previous experience in a hotel or hospitality environment, ideally in a leadership role.
• Good oral and written communication skills with the confidence to engage and influence colleagues across the organization.
• Strong organization and planning skills with the ability to prioritize effectively.
• Knowledge of IT and systems skills.

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK or obtain permits prior to application. Evidence of eligibility will be required during the recruitment process.

Benefits of Working with Us

• My Crimson Rewards and Recognition schemes (discount shopping and wellbeing), instant rewards, and employee of the month e-vouchers.
• 28 days of annual leave.
• Additional day off for your birthday.
• Access to Private Healthcare Plans, including financial assistance for healthcare costs.
• Comprehensive training and development opportunities.
• Complimentary refreshments and freshly cooked meals on duty.
• Free on-site parking.
• Employee introduction scheme.
• Sales Champions Scheme.
• Star of the Month recognition.

At Crimson, we strive to be a great place to work, embracing diversity and inclusivity by creating an environment where everyone can contribute and thrive, regardless of background, gender, maternity, or belief.

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