Conference and Events Operations Manager

Crimson Hotels Group; Crawley; On-site; GBP 30,000 - 45,000; Full time

Job summary

Crimson Hotels Group is seeking a C&E Operations Manager for the Crowne Plaza London Gatwick Airport. The role involves overseeing events, ensuring high service standards, and leading a team. Ideal candidates will have previous hospitality experience and strong leadership skills, contributing to a vibrant and inclusive workplace.

Benefits

Employee Recognition Schemes

28 Days Annual Leave

Private Healthcare Plans

Complimentary Meals on Duty

Free On-Site Parking

Qualifications

• Previous experience in a hotel or hospitality environment, ideally in a leadership role.
• Excellent oral and written communication skills.
• Strong organizational and planning skills.

Responsibilities

• Ensure smooth operation of all C&E activities and deliver excellent guest experiences.
• Collaborate with clients and departments to plan and coordinate events.
• Lead, train, and motivate team members.

Skills

Communication

Organizational Skills

Leadership

Tools

IT Systems

Job description

Job Description: C&E Operations Manager at Crowne Plaza London Gatwick Airport

The Crimson Hotels is a fast-growing, independently family-owned hotel group managing seven branded hotels under Hilton and IHG brands.

At Crimson, we are passionate about creating meaningful experiences by connecting people through exceptional hospitality and making a sustainable impact in our community.

The successful candidate will oversee the C&E and F&B departments at Crowne Plaza London Gatwick Airport.

Key Responsibilities:

1. Ensure the smooth and efficient operation of all C&E activities, delivering excellent guest experiences and achieving operational goals.
2. Collaborate with clients, sales teams, and other departments to plan and coordinate events, ensuring all requirements are met.
3. Maintain high service standards and guest satisfaction during events.
4. Be available at all times to address customer queries, problems, or complaints.
5. Act as a liaison between sales, operations, and clients for seamless event planning and execution.
6. Lead, train, and motivate team members, demonstrating strong people management skills.

Personal Qualities, Skills, and Experience:

1. Previous experience in a hotel or hospitality environment, ideally in a leadership role.
2. Excellent oral and written communication skills with the ability to engage and influence colleagues.
3. Strong organizational and planning skills with the ability to prioritize effectively.
4. Knowledge of IT systems and software.

In line with the Asylum Immigration Act 1996, all applicants must be eligible to work in the UK or obtain necessary permits prior to application. Evidence of eligibility will be required during the recruitment process.

Benefits of Working with Us:

• My Crimson Rewards and Recognition schemes, including discounts, wellbeing benefits, instant rewards, and employee of the month e-vouchers.
• 28 days annual leave plus an additional day for your birthday.
• Access to Private Healthcare Plans.
• Comprehensive training and development opportunities.
• Complimentary meals and refreshments on duty.
• Free on-site parking.
• Employee introduction and recognition schemes.

At Crimson, we aim to be a great place to work, embracing diversity and fostering an inclusive environment where everyone can thrive regardless of age, gender, race, disability, sexual orientation, religion, or belief.