Conference & Events Operations Manager

Holiday Inn London-Shepperton; Shepperton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel in Shepperton is searching for a Conference & Events Manager who thrives under pressure and excels in creating memorable guest experiences. The role involves overseeing event management while leading a dedicated team, utilizing technology for seamless execution, and offering unique insights to ensure customer satisfaction. With great benefits including discounts, international travel opportunities, and free meals, it's a chance to grow in a fun and engaging environment while playing a pivotal role in extraordinary events.

Benefits

Discounts across retail, restaurants, events

Family and Friends discounts in hotels

International Travel at Employee Rate

Free on-site parking

Free meals on shift

Opportunities for progression

Qualifications

• Established in Conference & Events or F&B management, with experience in MICE.
• Great interpersonal, communication, and leadership skills.
• Incredibly attentive to details and results-oriented under pressure.

Responsibilities

• Leading the provision of outstanding event management service.
• Coaching and mentoring the C&B team to deliver bespoke service.
• Managing multiple events while ensuring attention to detail.

Skills

Interpersonal skills

Leadership skills

Communication skills

Attention to detail

Flexibility

Education

Experience in Conference & Events or Food & Beverage Management

Tools

Technology for event management

Job description

Conference & Events Manager or Assistant Conference & Events Manager seeking progression? We’ll hedge a guess that you’re able to spin 100 plates at once, not literally – of course, but you’re someone who thrives under pressure and is passionate about ensuring every event runs smoothly.

As clichéd as it sounds, you'll constantly want to change things up a bit, finding innovative and bespoke ways to put a smile on your customer’s face. You’ll be an expert at managing both the CEO of a business who needs a flawless, professional conference, and an over-bearing father of the bride who needs to be consistently updated to ensure his daughter’s day is as perfect as she is. These are little details that make you outstanding and mean you create memorable experiences for your customers.

What you’ll be doing as a Conference & Events Manager

• Leading the provision of an outstanding event management service
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Coaching, mentoring and leading your C&B team with a trusting approach - ensuring their commitment to delivering outstanding and bespoke service
• Getting to know your customers and using your relationships to offer suggestions to enhance their experiences, making them unforgettable
• Working closely with your Operations Manager who will encourage you to love change and find your own unique ways to further enhance your guest experience
• Being capable of juggling multiple events, customers, and guests while paying attention to every detail
• Managing stock and labour margins against your P&L

What’ll make you a great fit for this Conference & Events Manager role

• You’ll already be established in Conference & Events or Food & Beverage Management (F&B), with experience in the MICE area
• You enjoy using technology – we have lots of it to make your life easier and our guests' experience more seamless
• You love people – and as a result, have great interpersonal, communication, and leadership skills
• You are incredibly attentive to details, especially with guests
• You are flexible and able to remain focused on results under pressure and tight deadlines
• You are self-motivated and confident
• You are hard-working but also FUN!

The benefits

• Discounts across retail, restaurants, events, etc. (because we know life isn’t just about work)
• Family and Friends discounts in hotels across the Kew Green Hotels estate
• International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to Britain – our hotels span the world!)
• Free on-site parking
• Free meals on shift – hard work is hungry work!
• Opportunities for progression across the UK and internationally