Concrete Shipper

Hanson Quarry Products Europe Limited; Syston; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Enhanced maternity leave

Parental leave

Employee assistance program

Private medical benefits

Job summary

Heidelberg Materials UK, formerly Hanson UK, is one of the UK’s largest suppliers of construction materials. The Shipper role is based in Syston and involves owning a plant cluster, coordinating customer orders and transport resources to maintain on-time delivery and high service levels.

The position is maternity cover for 18 months with a salary of £28,000–£31,000 depending on experience. You will collaborate with fleet, hauliers and internal teams to plan workload, resolve issues quickly and

Qualifications

• Experience in transport/logistics, planning or customer service environments.
• Strong organisational and prioritisation abilities.
• Ability to make effective decisions in fast-moving settings.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage customer orders and daily workload across a designated plant cluster.
• Coordinate fleet, franchise operators and external hauliers to meet demand.
• Proactively manage the order book to maximise efficiency and service performance.
• Work with commercial and operational teams to resolve issues and support customers.
• Communicate delivery schedules, delays and alternatives to customers.
• Manage vehicle movements and transport resources during disruptions.
• Monitor haulage performance, fleet utilisation and empty mileage.
• Support business continuity during plant shutdowns and disruptions.
• Develop relationships with key customers and anticipate future demand.
• Maintain records and complete administration within deadlines.

Skills

Transport & logistics planning

Customer service

Organisational skills

Decision making

Communication

Attention to detail

Stakeholder management

Multi-system experience

Job description

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Concrete Shipper Location: Syston, Leicestershire Contract: Maternity Cover 18 Months Salary: £28,000-£31,000 depending on experience Keep Customers Moving. Keep Operations Performing.

What You'll Be Doing

As a Shipper, you will take ownership of a cluster of plants, managing customer orders and transport resources to deliver outstanding service while achieving key business objectives around Volume, On-Time Delivery (OTD), and Vehicle Utilisation.

• Managing customer orders and daily workload planning across a designated plant cluster
• Coordinating company fleet, franchise operators, and external hauliers to meet customer demand
• Proactively managing the order book to maximise efficiency and service performance
• Working closely with commercial and operational teams to resolve issues and support customer requirements
• Communicating effectively with customers regarding delivery schedules, delays, and alternative solutions
• Managing vehicle movements and transport resources in response to operational challenges
• Monitoring haulage performance, compliance, fleet utilisation, and empty mileage
• Supporting business continuity during plant shutdowns, breakdowns, and operational disruptions
• Developing strong relationships with key customers and anticipating future demand
• Maintaining accurate records and completing all associated administration within agreed deadlines
• Identifying opportunities to improve service, reduce costs, and enhance operational performance

What We're Looking For

We're seeking someone who can balance excellent customer service with strong logistical planning skills. You'll ideally have:

• Experience within transport, logistics, distribution, planning, or customer service environments
• Strong organisational and prioritisation skills
• The ability to make effective decisions in a fast-moving operational setting
• Excellent communication and relationship-building skills
• A proactive and solutions-focused approach
• Strong attention to detail and administrative accuracy
• Confidence working with multiple systems and managing competing priorities
• A collaborative mindset and willingness to support colleagues across the wider team

Why Join Heidelberg Materials?

At Heidelberg Materials, you'll be joining a business that plays a critical role in building the UK's infrastructure and communities. You'll be part of a supportive team where your contribution directly impacts customer satisfaction, operational performance, and business success. This is an excellent opportunity for someone who enjoys working in a busy logistics environment and wants to develop a rewarding career within a leading global organisation.

At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement. As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry. We believe in building a workplace that is dedicated to promoting inclusivity and diversity.

Benefits

• Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.
• We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.

Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact [e-mail] for additional information or to request accommodations. We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.

Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s). You may still be the right fit for this or other roles within our company.

Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.