Shipper

Hanson Quarry Products Europe Limited; Syston; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Employee Assistance Program

Private medical benefits

Job summary

Heidelberg Materials UK is seeking a proactive Shipper to join our Logistics team. You will coordinate customer orders, plan workloads, and manage vehicle movements to ensure on-time delivery of the right product.

You will work with customers, hauliers, plant teams and commercial colleagues to balance service with cost, resolving issues quickly and keeping delays communicated. A fast-paced environment requires strong organisation, communication, and problem-solving, with opportunities to

Qualifications

• Proven ability to coordinate orders and deliveries in a fast-paced environment.
• Strong customer service and communication skills are essential.
• Analytical thinking and problem-solving abilities are required.

Responsibilities

• Manage customer orders and delivery requirements across allocated plants.
• Plan workloads to maximise plant capacity and vehicle utilisation.
• Coordinate company, franchisee and external hauliers to ensure right vehicles.
• Proactively move vehicles between plants to respond to changing workloads.
• Reduce unnecessary loaded and empty mileage.
• Build relationships with key customers and anticipate their future requirements.
• Communicate delays and operational challenges clearly with customers.
• Monitor daily delivery performance and adjust to changing priorities.
• Keep administration and system updates accurate and on time.
• Coordinate transport network including driver and haulier activity.

Skills

Logistics coordination

Customer service

Problem solving

Communication skills

Microsoft Office

SAP

Syncrotess

Education

GCSE Maths & English

Tools

SAP

Syncrotess

Job description

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.

We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Shipper Are you organised, commercially aware and great at keeping things moving when priorities change? We’re looking for a proactive and customer-focused Shipper to join our Logistics team. This is a fast-paced role at the heart of our operation, where you’ll coordinate customer orders, vehicle movements, plant capacity and haulage to make sure we deliver the right product, to the right place, at the right time. You’ll work closely with customers, hauliers, plant teams and commercial colleagues, balancing excellent customer service with efficient logistics and cost-effective decision-making.

What you’ll be doing

Your responsibilities will include:

• Managing customer orders and delivery requirements across your allocated plants
• Planning workloads to maximise plant capacity and vehicle utilisation
• Coordinating company, franchisee and external hauliers to ensure we have the right vehicles in the right places
• Proactively moving vehicles between plants to respond to changing workloads
• Reducing unnecessary loaded and empty mileage wherever possible
• Building strong relationships with key customers and anticipating their future requirements
• Working closely with commercial and operational teams to resolve issues quickly
• Communicating delays, late loads and operational challenges clearly with customers
• Offering practical alternatives when the original customer request cannot be achieved
• Monitoring daily delivery performance and responding quickly to changing priorities
• Ensuring administration and system updates are completed accurately and on time
• Keeping our deliveries moving

Things don’t always go to plan, so you’ll need to be confident making decisions in a busy operational environment. If a plant breakdown or shutdown occurs, you’ll help minimise disruption by:

• Reviewing workloads and identifying alternative plants or delivery times
• Keeping customers informed of delays
• Liaising with commercial and operational colleagues
• Redirecting vehicles where required
• Managing key customer requirements and priorities
• Recording and reporting breakdowns and loading delays

Working with our drivers and hauliers

You’ll play an important role in coordinating our transport network, including:

• Monitoring driver and haulier activity
• Ensuring vehicles are correctly reflected within planning and optimisation systems
• Managing vehicle movements throughout the day
• Supporting effective planning around annual leave, servicing and breakdowns
• Monitoring vehicle utilisation
• Escalating haulier or transport issues when required
• Helping ensure sufficient haulage is available to meet customer demand

What we’re looking for

We’re looking for someone who enjoys working in a fast-paced environment where communication, organisation and problem-solving are essential. You’ll ideally have:

• GCSE Grade 4/C or above in Maths and English, or equivalent
• Strong communication and customer service skills
• Good analytical and problem-solving abilities
• The confidence to communicate and negotiate with customers, hauliers and colleagues at different levels
• Excellent organisation and the ability to manage changing priorities
• A proactive approach to resolving customer and operational issues
• Good knowledge of standard Microsoft Office applications
• Experience of working with systems such as SAP and Syncrotess would be beneficial
• Previous experience within logistics, transport, shipping, distribution, customer service or a similar fast-paced environment would be an advantage

Why this role?

This is much more than simply processing orders. You’ll be at the centre of the operation, making decisions that directly influence customer service, delivery performance, vehicle utilisation and cost. If you’re a strong communicator who enjoys solving problems, coordinating multiple priorities and making sure customers receive a great service, this could be the opportunity for you.

At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.

At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.

As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry. We believe in building a workplace that is dedicated to promoting inclusivity and diversity.

We must note that the mandating self-promotion line previously removed; we keep the phrase about reasonable accommodations: Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive. Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.

We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.