Shipper

Heidelberg Materials Limited; Royal Borough of Greenwich; Remote; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Generous pension scheme

Life assurance

Employee support and wellbeing

Learning and career progression

Supportive working environment

Job summary

Heidelberg Materials UK is seeking a proactive Shipper in North Greenwich to coordinate orders, deliveries and haulage across a cluster of plants. You will balance customer requirements with vehicle availability to ensure on-time delivery and optimal vehicle utilisation.

The role requires GCSEs in Maths and English, strong communication, problem-solving, and organisational skills. Experience with SAP and Syncrotess is advantageous, with a track record in logistics or transport planning preferred.

Qualifications

• GCSE Maths and English at Grade 4/C or above or equivalent.
• Strong communication and customer service skills.
• Good analytical and problem-solving abilities.
• The confidence to negotiate and communicate effectively at different levels.
• Strong organisational skills with the ability to manage multiple priorities.
• Good IT skills and experience using standard Microsoft Office applications.
• Experience with SAP and logistics/transport planning systems such as Syncrotess would be advantageous.
• Previous experience working within a large business, logistics, transport, customer service or operational environment would be beneficial.

Responsibilities

• Manage customer orders and workloads across allocated plants.
• Coordinate vehicle and haulier activity to maximise utilisation.
• Plan ahead for upcoming customer requirements.
• Maintain relationships with key customers and understand future needs.
• Work with commercial and operational teams to resolve issues.
• Monitor deliveries and respond to delays.
• Redirect vehicles and orders during plant issues.
• Keep customers informed of delays and offer alternatives.
• Monitor vehicle movements between plants to support changing workloads.
• Identify recurring issues and report them.

Skills

Strong communication

Customer service

Analytical

Problem solving

Organisational

IT literacy

Education

GCSE Maths & English (Grade 4/C or above)

Tools

SAP

Syncrotess

Job description

Shipper### ShipperApply: North Greenwich, United Kingdom: Full time: Posted Today: End Date: December 14, 2026 (30+ days left to apply): JR10019391Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.**Shipper** **Are you highly organised, customer-focused and confident making decisions in a fast-paced logistics environment?** We’re looking for a proactive **Shipper** to play a key role in coordinating customer orders, deliveries and haulage across a cluster of plants. You’ll be at the heart of the operation, balancing customer requirements with vehicle availability and plant capacity to make sure we deliver the right product, to the right place, at the right time.This is a varied role where no two days are the same. You’ll work closely with customers, hauliers, operational teams and commercial colleagues to keep deliveries moving efficiently while maintaining excellent customer service. **The Benefits*** Competitive salary* 25 days holiday plus bank holidays* Generous pension scheme* Life assurance* Employee support and wellbeing benefits* Opportunities for learning, development and career progression* A supportive working environment within a major organisation **What You’ll Be Doing**As a Shipper, you’ll take responsibility for managing the order book and work profile across a specific cluster of plants, with a strong focus on **Volume, On-Time Delivery (OTD) and Vehicle Utilisation**.Your responsibilities will include:* Managing customer orders and workloads across your allocated plants.* Coordinating vehicle and haulier activity to maximise utilisation and reduce unnecessary empty mileage.* Proactively managing the order book and planning ahead for upcoming customer requirements.* Building strong relationships with key customers and understanding their future requirements.* Working closely with commercial and operational teams to resolve issues and maintain service levels.* Monitoring deliveries throughout the day and responding quickly to delays or operational challenges.* Redirecting vehicles and customer orders when plant breakdowns or loading delays occur.* Keeping customers informed of delays and offering suitable alternatives whenever possible.* Managing vehicle movements between plants to support changing workloads.* Monitoring driver and haulier activity, including vehicle availability, annual leave, servicing and breakdowns.* Ensuring working vehicles are correctly allocated and available for optimisation.* Identifying and reporting recurring operational or customer issues.* Handling customer and haulier enquiries professionally and efficiently.* Supporting the prevention and resolution of invoice queries.* Completing administration accurately and within required deadlines.* Providing support and cover across the wider team when required. **What We’re Looking For**You’ll be someone who enjoys working in a busy environment where priorities can change quickly. You’ll need to be confident communicating with different people and comfortable making decisions that balance customer service with operational efficiency.Ideally, you’ll have:* GCSE Maths and English at **Grade 4/C or above**, or equivalent.* Strong communication and customer service skills.* Good analytical and problem-solving abilities.* The confidence to negotiate and communicate effectively at different levels.* Strong organisational skills with the ability to manage multiple priorities.* Good IT skills and experience using standard Microsoft Office applications.* Experience with **SAP and logistics/transport planning systems such as Syncrotess** would be advantageous.* Previous experience working within a large business, logistics, transport, customer service or operational environment would be beneficial.* A proactive approach and the ability to remain calm when plans change. **Why This Role?**This is more than simply processing orders. You’ll have a direct impact on how efficiently our operation runs and the service our customers receive.From coordinating vehicles and responding to plant breakdowns to finding alternative solutions for customers, you’ll be trusted to make decisions and keep things moving. If you enjoy problem solving, building relationships and working in a fast-moving logistics environment, this could be a great opportunity for you. **Ready to take on a role where your organisation, communication and decision-making skills can make a real difference? Apply today.**At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.