Concierge/Security

Premier Estates Limited; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

20 days holiday

Westfield Rewards perks platform

Fully funded learning and development

Professional qualifications support (T

Professional qualifications including

Job summary

Premier Estates Limited is recruiting for a concierge/security role at our London Dock development. You will be the welcoming face of the site, providing safety-first service, monitoring CCTV and access control, and delivering timely support to residents, guests and contractors.

The role includes front-of-house duties, incident logging, and clear handovers. A valid SIA licence and eligibility to work in the UK are required. Competitive benefits and training are provided.

Qualifications

• Front-of-house or concierge experience within residential, hotel or corporate environments.
• Experience with CCTV monitoring, access control, and incident response.
• Experience managing contractors, permits and deliveries in a premium setting.
• Familiarity with writing clear logs, reports and professional handovers.

Responsibilities

• Manage the front desk, welcome residents and guests, and coordinate deliveries.
• Monitor CCTV and access control, conduct regular patrols and log incidents.
• Respond to alarms, call-outs and after-hours issues.
• Oversee contractor access and permits, ensure safety and compliance.
• Maintain front-of-house presentation and provide clear handovers.

Skills

SIA licence

Customer service

Communication

Teamwork

Observation

Tools

CCTV monitoring

Access control

Building management systems

Job description

DEVELOPMENT DETAILS

Set within the heart of Wapping and moments from some of London’s most iconic landmarks, this landmark development blends luxury living with vibrant city life. You will work among 7.5 acres of landscaped open spaces, a striking central water feature and 1,800 high-quality homes, supporting a diverse community of residents. With private gardens and exceptional amenities including a screening room, spa and gym suite, squash court, virtual golf and 24-hour services, you’ll be part of a professional on-site team delivering a calm, polished and welcoming environment every day.

CONCIERGE/SECURITY

• Premier
• £31,000
• London Dock - E1W 2AA
• 4 days on 4 days off 10:00 - 22:00

ROLE EXPECTATIONS

You will be the reassuring face of the development, providing a warm welcome, vigilant security presence and timely support for residents, guests and contractors. Most days you’ll manage the front-of-house desk, monitor CCTV and access control, complete regular patrols, and respond to queries and incidents with professionalism and care.

What Success Looks Like

• Residents and guests consistently experience a warm, efficient and safety-first service.
• Incidents are prevented where possible and handled calmly, discreetly and to procedure.
• Front-of-house always presents immaculately, with clear signage and accurate information.
• Logs, reports and handovers are precise, timely and useful to the wider team.
• Strong relationships are built with residents, contractors and colleagues, based on trust.
• Compliance with site procedures and health and safety standards is maintained at all times.

How You’ll Spend Most Of Your Time

• Managing the reception desk: welcoming residents and guests, answering queries and coordinating deliveries.
• Conducting regular patrols, monitoring CCTV and access control, and maintaining detailed incident and activity logs.
• Supporting emergency procedures and responding to alarms, call-outs and after-hours issues.
• Overseeing contractor access and permits, ensuring compliance with site rules and safety.
• Maintaining front-of-house presentation and reporting defects or housekeeping needs promptly.
• Providing clear, concise handovers and collaborating closely with the wider on-site team.

Who This Role Is For

• You hold a valid SIA licence and take pride in delivering safe, customer-focused service.
• You have a calm, professional manner and remain composed when priorities change.
• You value teamwork, clear communication and doing the basics brilliantly every shift.
• You are observant, proactive and confident using site systems such as CCTV and access control.
• You care about the resident experience and bring a welcoming, solutions-focused approach.

Experience That Helps

• Front-of-house or concierge experience within residential, hotel or corporate environments.
• Previous security or control room work, including CCTV monitoring and incident response.
• Experience managing contractors, permits and deliveries in a busy, premium setting.
• Familiarity with writing clear logs, reports and professional handovers.
• Confidence using building management systems, access control and radio/phone comms.

What We Offer

• Competitive salary, aligned to experience
• 20 days holiday
• Westfield Rewards perks platform
• Fully funded learning and development
• Support for professional qualifications including TPI, RICS and more
• Company pension scheme
• Employee referral scheme

About Premier

Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities. As part of the Odevo Group, we combine the expertise and relationships of a trusted operator with the strength, technology and ambition of an international leader in property management. That means better tools, more opportunities, and a clear path for our people to grow. We are proud members of The Property Institute (TPI) and The Property Ombudsman. Our vision is to be the trusted partner in property management, placing people at the heart of what we do, delivering service excellence through innovation, integrity, and genuine care. If you are looking for a role where you will be trusted, supported and developed, within a business that is ambitious, values led, and genuinely invested in its people, Premier is a great place to build a long term career.

How We Hire

• Initial conversation with our talent team
• Interview focused on customer service excellence, situational judgement, incident handling and communication, including practical scenarios relevant to a premium residential setting

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. Appointment is subject to a valid DBS check.