Clapham Resident Services Concierge – Front Desk

Peabody; Clapham; Sur place; GBP 21 000 - 26 000; Plein temps

Résumé du poste

Peabody seeks a Concierge Officer to deliver exceptional service at a flagship mixed-tenure development in Clapham. You will be the first contact for residents, visitors and contractors, ensuring a welcoming, safe and well-managed environment.

You will handle enquiries, deliveries, access control, and daily admin while supporting security, health & safety and resident wellbeing. Site-based, with varied shifts including weekends.

Qualifications

• Experience in concierge/front-of-house/reception/customer service or similar resident-facing role.
• Excellent customer service skills with a genuine passion for helping people.
• Strong communication and interpersonal skills, both written and verbal.
• Proactive approach to problem solving and ownership of issues.
• Excellent organisational skills with strong attention to detail.
• Flexibility to work weekends, shift patterns and provide additional cover.

Responsabilités

• Welcome residents, visitors and contractors, providing a friendly and professional front-of-house service.
• Manage resident enquiries in person, by phone and via email, ensuring issues are resolved efficiently and professionally.
• Process deliveries and parcels, maintaining accurate records and notifying residents promptly.
• Programme and issue access control fobs, process resident payments and manage key control procedures.
• Conduct regular patrols of the development, identifying and reporting maintenance, cleaning, security and health & safety concerns.
• Monitor CCTV systems and respond appropriately to incidents or suspicious activity.
• Support fire safety, emergency procedures and building security measures.
• Maintain accurate records, provide detailed handovers between shifts and complete administrative tasks such as logging repairs and incidents.
• Build positive relationships with residents, colleagues, contractors and other stakeholders.

Connaissances

Front-of-house

Customer service

Communication

Problem solving

Organisational skills

Teamwork

IT skills

Outils

Microsoft Outlook

Microsoft Word

Microsoft Excel

Description du poste

Peabody seeks a Concierge Officer to deliver exceptional service at a flagship mixed-tenure development in Clapham. You will be the first contact for residents, visitors and contractors, ensuring a welcoming, safe and well-managed environment.

You will handle enquiries, deliveries, access control, and daily admin while supporting security, health & safety and resident wellbeing. Site-based, with varied shifts including weekends.