Concierge Officer

Peabody; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Peabody in London is seeking a Concierge Officer to join our team at Thamesmead, a flagship mixed-tenure development. You will be the first point of contact for residents, visitors and contractors, delivering a welcoming, safe and well-managed environment.

This role is varied and customer-facing; you will handle enquiries in person, by phone and email, manage deliveries, issue access fobs, and support building security and health and safety. Flexibility to work weekends and shifts is required.

Qualifications

• Previous experience in a concierge/front-of-house/reception or similar resident-facing role.
• Excellent customer service skills with a genuine passion for helping people.
• Strong communication and interpersonal skills, both written and verbal.
• Proactive problem solving and ownership of issues.
• Excellent organisational skills with attention to detail.

Responsibilities

• Welcome residents, visitors and contractors, providing a friendly and professional front-of-house service.
• Manage resident enquiries in person, by phone and via email, resolving issues efficiently.
• Process deliveries and parcels, maintaining records and notifying residents promptly.
• Issue access control fobs, process resident payments and manage key control procedures.
• Conduct regular patrols, identify and report maintenance, cleaning, security and health & safety concerns.
• Monitor CCTV systems and respond to incidents or suspicious activity.
• Support fire safety, emergency procedures and building security measures.
• Maintain records, provide handovers between shifts and complete administrative tasks.
• Build positive relationships with residents, colleagues, contractors and stakeholders.

Skills

Customer service

Front-of-house

Reception

Communication

IT literacy

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The following content displays a map of the jobs location - Thamesmead, London

Vacancy Reference peabodygroup/TP/1231/1466

Number of Positions:

1

Contract Type:

Permanent Full Time

Monday to Friday | 35 hours per week | Thamesmead

Working Hours:

35

Location:

Thamesmead, London

Closing Date:

27/10/2026

Vacancy Category:

Customer Services

Service Area:

Operations South London

Directorate:

Operations

Our Vacancy

Concierge Officer – Deliver Exceptional Service at the Heart of Our Community

Are you passionate about customer service and creating a welcoming, safe and well-managed environment for residents? We're looking for a Concierge Officer to join our team at one of Peabody's flagship mixed-tenure developments, where you'll be the first point of contact for residents, visitors and contractors.

This is a varied, customer-facing role where no two days are the same. You'll play a key part in delivering an outstanding resident experience while supporting the security, safety and smooth day-to-day operation of the development.

What you'll be doing

• Welcome residents, visitors and contractors, providing a friendly and professional front-of-house service.
• Manage resident enquiries in person, by phone and via email, ensuring issues are resolved efficiently and professionally.
• Process deliveries and parcels, maintaining accurate records and notifying residents promptly.
• Programme and issue access control fobs, process resident payments and manage key control procedures.
• Conduct regular patrols of the development, identifying and reporting maintenance, cleaning, security and health & safety concerns.
• Monitor CCTV systems and respond appropriately to incidents or suspicious activity.
• Support fire safety, emergency procedures and building security measures.
• Maintain accurate records, provide detailed handovers between shifts and complete administrative tasks such as logging repairs and incidents.
• Build positive relationships with residents, colleagues, contractors and other stakeholders.

What you'll bring

• Previous experience in a concierge, front-of-house, reception, customer service or similar resident-facing role.
• Excellent customer service skills with a genuine passion for helping people.
• Strong communication and interpersonal skills, both written and verbal.
• A proactive approach to problem solving and the confidence to take ownership of issues.
• Excellent organisational skills with strong attention to detail.
• The ability to remain calm, professional and courteous when dealing with challenging situations.
• Flexibility to work weekends, shift patterns and provide additional cover when required.
• Experience delivering excellent customer service in a front-facing environment.
• Strong administrative and multitasking skills.
• Good IT skills, including Microsoft Outlook, Word and Excel.
• Ability to maintain accurate records and follow procedures.
• Understanding of the importance of health and safety, security and resident wellbeing.
• Ability to work independently and as part of a team.

Why Join Us?

When you join Peabody, you're joining a team guided by our values:

Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

You'll have the opportunity to make a real difference to residents every day while working within a supportive and collaborative team environment.

Interviews will be in person on Tuesday 3rd November on MS Teams.

• This is a site-based role within a residential development.
• The successful candidate will be required to work a rota that may include evenings, weekends and bank holidays.
• Occasional physical duties, including parcel handling and site patrols, form part of the role.
• Flexibility to provide additional cover for annual leave or sickness is required.
• You must have the right to work in the UK. Peabody is unable to provide visa sponsorship for this role.

Got questions? Reach out to Mike SugrueTalent Specialist, at mike.sugrue

@peabody.org.uk

We reserve the right to close this advert early should we receive a high volume of suitable applications.