Day Concierge - Belle Vue

Pegasus Homes Limited; Greater London; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Contributory pension with enhanced ERI

Life Assurance

Company Discounts Portal

Refer-a-Friend scheme

Enhanced annual leave with buying

Volunteering days

Health Cash Plan

Virtual GP access

Discounted gym memberships

Job summary

Pegasus Homes Limited is seeking a Day Concierge at our Hampstead development. You will be the welcoming face, delivering luxury resident experiences while ensuring safety and operational compliance across a high-end community.

You will engage residents with welfare checks, local recommendations, and professional communication, supporting facilities like spa and lounge areas. The role demands exceptional English, polished presentation, and IT proficiency.

Qualifications

• Experience in luxury residential property or high-end hospitality.
• GCSE level or equivalent in Maths & English or hospitality-related qualifications.
• Excellent written and spoken English communication.
• Strong IT skills; knowledge of Google Workspace is a plus.

Responsibilities

• Welcome residents and guests, acting as the face of the community.
• Provide tailored local recommendations for dining, arts, transport, and leisure.
• Maintain site safety, CCTV monitoring, access control, and incident response.
• Monitor M&E systems and handle basic apartment issues to support operations.
• Coordinate with sales, estate managers and suppliers to keep facilities pristine.

Skills

Luxury hospitality

Guest engagement

IT skills

Google Workspace

Education

GCSE English/Math

Tools

Google Workspace

Job description

Location Hampstead, London

Hours 38.5 hours per week, 07:00 - 19:00 on a 4 day on/4 day off rota

Package £30,000 per annum + enhanced benefits & rewards

Basis Permanent

About us

We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.

We have an exciting new opportunity for a Day Concierge to based at Belle Vue, a stunning Hampstead based development of luxurious homes along with pool, stretch studio, roof terrace and residents lounge.

About our role

As Day Concierge, you are the face of our community, ensuring a seamless luxury experience for our residents. You will balance high-end hospitality with rigorous site safety and operational compliance.

Key responsibilities

• First-Class Resident Engagement - Act as the primary ambassador for the community, building warm, respectful relationships with residents, conducting welfare checks, and handling sensitive information with discretion.
• Local Ambassador - Offer tailored recommendations for local fine dining, arts, cultural events, transport, and leisure amenities.
• Site Safety & Compliance - Lead on-site safety through routine patrols, CCTV monitoring, access control, precise record-keeping, and acting as first responder in emergency situations.
• Building Operations - Monitor on-site Mechanical & Electrical (M&E) systems and handle basic apartment fixture troubleshooting to maintain seamless site operations.
• Stakeholder Engagement - Coordinate with sales, estate managers, and external suppliers to maintain our spa facilities, guest suite, landscaping, and housekeeping to immaculate standards.

Additional information

• Working Pattern - You will work on a rota basis of 4 days on, 4 days off with shifts of 07:00 - 19:00.
• Previous Applicants - If you have applied for this role within the last 6 months, we kindly ask that you do not re-apply at this stage.
• Right to Work - All applicants must hold valid, existing legal right to work in the UK.
• DBS check - At Pegasus, the safety and wellbeing of our residents are our highest priorities. Therefore, this role is subject to an Enhanced DBS check (we handle the application and cost for this).

About you

• Proven experience within a luxury residential property or hospitality setting

• Educated to GCSE standard grade C or above, or equivalent in Maths and English, or with hospitality / property related vocational qualifications

• Excellent written and verbal English communication skills, ensuring all inquiries and administrative tasks are handled with accuracy and professionalism
• Strong IT skills are essential, knowledge of Google Workspace is an advantage
• Well presented and highly professional
• Knowledge of the local area and events including but not limited to restaurants, theatre scene, parkland, clubs and societies will be highly advantageous

Invested in your wellbeing

At Pegasus Homes, we believe an effective work-life balance requires support across three key elements. By joining our team you will enjoy a comprehensive benefits package.

• Contributory pension with enhanced employer input, Life Assurance, a Company Discounts Portal, and a Refer-a-Friend scheme.
• Enhanced annual leave (with a holiday buying scheme), two paid volunteering days per year, and a comprehensive Employee Assistance Programme.
• A Health Cash Plan, 24/7 Virtual GP access, and discounted gym memberships.

Next Steps

Our hiring team personally reviews every application against our core requirements. The selection process typically includes a telephone screening and an online skills assessment, with shortlisted candidates progressing to a final in-person interview.

Inclusivity

We are committed to a fair process. Please let us know if you require any reasonable adjustments at any stage. We will keep you updated throughout your journey.

Pegasus Homes is proud to be an equal opportunities employer where everyone is welcome. We are committed to a diverse and inclusive workplace and encourage applications from all sections of the community, regardless of background. Please note that all applicants must have the right to work in the UK.