Concierge & Membership Advisor — Leisure Centre

Better; Manchester; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Living Wage employer

Learning & Development support

Uniform provided

Staff ownership (cooperative)

Job summary

GLL is looking for a full-time Concierge at Hough End Leisure Centre. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us.

This is more than just a Customer service advisor job,it'sa career. As a Concierge, you'llenjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.

Qualifications

• A can-do attitude.
• A real focus on customer service.
• Passion and personality.
• Knowledge of health and safety.
• Be a great team player.
• Good IT, literacy, numerical, and communication skills.
• Some experience of administration.
• Cash handling experience.

Responsibilities

• Be the first point of call for customers.
• Answer incoming calls to the centre.
• Deal with transactions including setting up direct debits and cash handling.
• Handle membership enquiries, including selling memberships to customers.
• Deliver first-class customer service.
• Answer customer queries.
• Set up equipment.
• Be a key support to your team on a daily basis, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre.

Skills

Can-do attitude

Customer service

Team player

Health & safety

IT literacy

Communication skills

Cash handling

Administration experience

Job description

GLL is looking for a full-time Concierge at Hough End Leisure Centre. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us.

This is more than just a Customer service advisor job,it'sa career. As a Concierge, you'llenjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.