Customer Service Advisor

Better; Wantage; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Values driven organisation

Career development

Pension schemes

Gym membership discounts

Full-time permanent role

Industry-leading pay

Discounts for staff events

Job summary

GLL in Wantage is seeking a Customer Service Advisor at Wantage Leisure Centre. You will be the friendly first point of contact, welcoming visitors, answering calls, processing transactions, and promoting memberships to support healthier lifestyles.

You will work as part of a team to ensure a high standard of customer service, handle inquiries, and assist with centre operations, including preparing spaces for activities and maintaining cleanliness.

Qualifications

• A can-do attitude and positive approach to customer service.
• Strong focus on delivering first-class customer service.
• Excellent team player with a collaborative mindset.
• Experience with cash handling and transactions.
• Good IT literacy, numeracy and communication skills.
• Some administration experience is desirable.

Responsibilities

• Being the first point of call for customers
• Answer incoming calls to the centre
• Deal with transactions including setting up direct debits and cash handling
• Dealing with membership enquiries including selling memberships to customers
• Deliver first-class customer service
• Answer customer queries
• Setting up equipment
• Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre.

Skills

Can-do attitude

Customer service focus

Team player

Cash handling

IT literacy

Communication skills

Job description

GLL is looking for aCustomer Service Advisors atWantage Leisure Centre.If you have the passion for people, ability to deliver a first-classcustomer serviceexperience, this is your chance to be part of one of the largest leisure groups in the UK.

AsCustomer Service Advisor, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.

OurCustomer Service Advisorsrespond to enquiries converting them into memberships.Customer Service Advisorsare often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring ourcustomer servicelevel is at the highest level at all times.

Shifts Available:

Monday 16:00-22:00

Tuesday 17:00-22:00

Wednesday 17:00-22:00

Saturday 08:00-16:30

Sunday08:00-16:30

What you need:

• A can-do attitude
• A real focus on customer service.
• Passion and personality
• Knowledge of health and safety
• Be a great team player
• Good IT, literacy, numerical and communication skills
• Someexperience of administration
• Cash handling

What you’ll do:

• Being the first point of call for customers
• Answer incoming calls to the centre
• Deal with transactions including setting up direct debits and cash handling
• Dealing with membership enquiries including selling memberships to customers
• Deliver first-class customer service
• Answer customer queries
• Setting up equipment
• Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre.

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

• A Values driven organisation
• Learning & development to support career development
• Good Pension schemes
• Discounted gym membership for you and your partner.
• A full time permanent position
• Industry leading rates of pay
• opportunity to join the GLL Society and have a say in how we are run plus associated social events
• Exclusive discounts on our villas in Portugal
• Exclusive discounts on our Ski chalets in Bulgaria
• Health assurance
• Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
• Discounts across thousands of retailers (GLL Extras)
• 25% off Red Letter Days
• 25% off Buy A Gift
• 20% off GLL spa experience treatments and associated products.
• Ride to work scheme
• Free eye tests and discounted glasses

About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us.To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

We offer two different types of work arrangements:

• A permanent employment contract - part time and full time
• A flexible worker engagement by joining our flexible worker pool

If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

We are an inclusive employer. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications and location.