Reception & Helpdesk Supervisor — Client Experience Lead

Publicis Groupe; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual Leave 25 days + bank holidays

Pension

Life Assurance

Private Medical

Help@Hand wellbeing app

Flexible Working

Job summary

Publicis Groupe UK is seeking a proactive, highly organised receptionist to manage front-of-house operations across our central London locations. You will greet clients, handle calls, coordinate meeting rooms and support Helpdesk activities, ensuring a warm and efficient experience throughout visits.

The role requires 6 months of corporate reception experience, excellent communication, and strong organisational skills.

Qualifications

• Prior experience in a corporate service reception (min 6 months).
• Excellent communication skills with strong attention to detail.
• Strong customer focus and ability to work under pressure.
• Experience using meeting room booking systems (Microsoft Outlook).

Responsibilities

• Maintain daily work schedule and rota to perform duties.
• Answer and transfer calls professionally per procedures.
• Provide a warm, professional welcome to clients and guests.
• Keep workspace clean, organised and professional at all times.
• Demonstrate a professional approach and presentation.
• Coordinate across shifts and departments to support site operations.
• Liaise with security, pantry, post room and other departments for smooth reception services.
• Prepare passes for pre-booked guests in advance of arrival.
• Keep VIP and executive information up to date.
• Maintain reception manuals and procedures; ensure SLAs are met.
• Provide support across other Facilities service lines when required.

Skills

Communication skills

Customer focus

Outlook

Microsoft Teams

Tools

Microsoft Outlook

Microsoft Teams

Job description

Publicis Groupe UK is seeking a proactive, highly organised receptionist to manage front-of-house operations across our central London locations. You will greet clients, handle calls, coordinate meeting rooms and support Helpdesk activities, ensuring a warm and efficient experience throughout visits.

The role requires 6 months of corporate reception experience, excellent communication, and strong organisational skills.