Concierge Front Desk Specialist

Elior Group; City Of London; Presencial; GBP 12.000 - 18.000; Tempo integral

Resumo da vaga

Lexington Reception Services in London is seeking a professional Receptionist to provide first-class client service. You will be well presented, with integrity and a positive can-do attitude, delivering a friendly welcome and accurate information across multiple sites.

Key duties include greeting guests, answering calls, coordinating with teams, and assisting with hospitality duties as required. The role runs Monday to Friday, 07:00–19:00, totaling 40 hours per week, with the opportunity to

Qualificações

• Excellent standard of communication skills, verbal and written.
• Excellent IT skills Microsoft packages.
• Customer service orientation.
• Attention to detail.
• Excellent working in a team or alone.
• Previous experience in a similar role/administration.

Responsabilidades

• Stand to greet all guests/ visitors, ensure eye contact is made within 10 feet of the reception desk.
• Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome.
• Escort guests to required destination or use the concierge service, ensuring smooth transitions between team members at each stage of their journey.
• Aim to provide an update to any visitors waiting for verification in reception every five minutes.
• Welcome and escort guests to meeting rooms, taking coats and luggage as required.
• Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host's arrival.
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
• Continually develop client knowledge and share that information with the team.
• Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
• Answer calls as per the required standards and deliver messages in a timely manner.
• Assist with hospitality duties (required only on some sites).
• Assist with any ad hoc duties as required.

Conhecimentos

Customer service

Communication

Teamwork

Attention to detail

Microsoft Office

Ferramentas

Microsoft Office

Descrição da vaga

Lexington Reception Services in London is seeking a professional Receptionist to provide first-class client service. You will be well presented, with integrity and a positive can-do attitude, delivering a friendly welcome and accurate information across multiple sites.

Key duties include greeting guests, answering calls, coordinating with teams, and assisting with hospitality duties as required. The role runs Monday to Friday, 07:00–19:00, totaling 40 hours per week, with the opportunity to