Concierge CCTV Operator

Thurrock Council; Tilbury; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Hybrid working

Training & development

Wellbeing support

Staff discounts

Inclusive environment

Job summary

Thurrock Council is seeking two CCTV/Concierge Operators to join the 24/7 Control Room. The role involves operating CCTV and police radios, supporting concierge duties for high-rise flats, and presenting CCTV evidence to the criminal justice standard.

Night shifts and bank holidays are included. A CCTV SIA licence is preferred, with DBS Basic check. Generous benefits and hybrid working opportunities are offered.

Qualifications

• Operate CCTV equipment and radio systems.
• Prepare and present CCTV evidence to CJ system standards.
• Ability to liaise with Police, Council officers and residents.
• Strong IT skills including Word, Excel & PowerPoint.

Responsibilities

• Work in a 24/7 shift rotation including nights and bank holidays.
• Operate CCTV and Police/Council radios.
• Ensure CCTV evidence complies with Data Protection and GDPR.

Skills

Operate CCTV equipment

Operate radio systems

Concierge duties

Evidence handling

Court appearances

IT skills (Word/Excel/PowerPoint)

Education

CCTV SIA Licence

Job description

Job Description

Job Title: CCTV/Concierge Operator (2 posts)

Salary: £30,219 - £33,819 per annum (plus 15% Rotating Shift Allowance)

Grade: C

Contract Type: Permanent

Working Hours: 37 hours per week

About the Department

Thurrock Council operate a 24 hour CCTV Control Room which monitors CCTV cameras throughout the Thurrock Borough which record 24 hours a day, 7 days a week, 365 days a year.

The role also involves a 24 hour Concierge facility for three high rise flats to look after the well- being of the residents within the flats.

About the Role

The main aspect of the role is to work with a team of CCTV/Concierge Operators on a 24/7 shift rotation system which includes night work and Bank Holidays including Xmas.

You will be responsible for operating CCTV camera equipment and Police and Council radio equipment.

You will also be responsible for ensuring that all CCTV evidence is produced to a high standard and in accordance with Data Protection and GDPR guidelines.

You will liaise with Council Officers and departments and the Police as well as external third parties on CCTV enquiries as well as dealing with enquiries from Residents and visitors to the flats.

What We're Looking For

We're looking for someone who can:

• Operate CCTV equipment
• Operate Police and Council radio systems
• Act as Concierge for high rise flats
• Collate, prepare and present evidence gathered by CCTV monitoring service to the standard required by the criminal justice system
• To appear in Magistrate or County Court as technical witness if necessary
• An excellent knowledge of IT systems is required including Word, PowerPoint and Excel

Essential Qualifications:

Ideally to hold a CCTV SIA Licence

DBS Check:

At Basic level

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 24th September 2026

Closing Date (Internal & External): 4th October 2026

Interview Date: Week Commencing: 12th October 2026

Additional Information

If you have any questions about the role or interview process, please contact:

Alan O'keeffe - CCTV/Concierge Team Leader

[e-mail] | 01375 754994

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)

About Us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council