Control Room Operative

Balfour Beatty plc; East Midlands; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Smart working up to 40% remote where‑m

25 days annual leave

Family-friendly policies

Pension and share scheme

Job summary

Balfour Beatty plc in Derby is seeking a vigilant CCTV Operator to join our Asset & Technology Solutions. Based in the CCTV Control Room at Raynesway, you will monitor CCTV and alarm systems to protect people and assets, analyze footage and respond to incidents.

The role is shift-based, including nights, weekends and public holidays. You will develop incident reports, train new staff, and coordinate with emergency services while maintaining data protection compliance.

Qualifications

• Valid Security Industry Authority Front Line CCTV Licence.
• Experience as CCTV Operator or in security role preferred.
• Strong observational skills and attention to detail.
• Clear verbal and written communication; able to stay calm under pressure.
• Understanding of data protection and privacy requirements.

Responsibilities

• Continuously monitor CCTV screens and alarm systems for suspicious activity.
• Track individuals/events to identify threats or breaches.
• Review live/recorded footage to detect incidents or patterns.
• Report breaches to security teams or emergency services.
• Maintain logs and prepare incident reports.
• Check CCTV cameras and related equipment regularly.
• Troubleshoot minor issues and escalate faults.
• Ensure footage is stored in line with data protection rules.
• Assist in training new team members.
• Work with security personnel and emergency services providing footage.
• Stay alert and professional under pressure.

Skills

CCTV operation

Surveillance software

Data entry

Communication under pressure

Attention to detail

Teamwork

Education

Security Industry Authority Front Line CCTV Licence

Tools

CCTV software

Alarm systems

Job description

About the role

Balfour Beat Beatty is looking for a vigilant and professional CCTV Operator to join our Asset & Technology Solutions business in Derby.

Based within our CCTV Control Room at Raynesway, you will monitor surveillance and alarm systems to help maintain the safety and security of our premises, people and assets. You will analyse live and recorded footage, identify potential security concerns and respond promptly to incidents or equipment issues.

This is a shift-based position that includes nights, weekends and public holidays. The role requires sustained concentration, sound judgement and the ability to remain calm when responding to security incidents.

What you’ll be doing

As a CCTV Operator, your responsibilities will include:

• Continuously monitoring CCTV screens and alarm systems for suspicious or unusual activity
• Tracking individuals and events across different areas to identify potential threats or security breaches
• Reviewing live and recorded footage to detect incidents or patterns of behaviour that may present a security risk
• Reporting security breaches and suspicious activity to the appropriate security teams, managers or emergency services
• Maintaining accurate daily logs and preparing clear, detailed incident reports
• Carrying out regular checks of CCTV cameras, alarm systems and associated equipment
• Troubleshooting minor technical issues and escalating significant faults to the relevant technical support team
• Ensuring surveillance footage is recorded, stored and handled in accordance with data protection legislation, privacy requirements and company procedures
• Supporting the training of new team members in CCTV systems, security procedures and incident protocols
• Working closely with security personnel and emergency services, providing real-time information and access to footage when required
• Remaining alert, calm and professional when responding to incidents and working under pressure

Who we’re looking for

The following qualification is essential:

• A valid Security Industry Authority Front Line CCTV Licence

Previous experience as a CCTV Operator or within a relevant security role would be desirable.

You will also have:

• Experience or confidence in operating CCTV equipment, surveillance software and alarm systems
• Basic computer skills for data entry, incident reporting and footage management
• Excellent observational skills and strong attention to detail
• The ability to identify suspicious behaviour and respond appropriately
• Clear verbal and written communication skills
• The confidence to communicate effectively during high-pressure situations
• A calm, logical approach to problem-solving and decision-making
• An understanding of data protection, privacy requirements and security protocols relating to CCTV operations
• The concentration and stamina needed to remain seated and monitor multiple screens for extended periods
• A patient, composed and professional manner
• Strong teamwork and interpersonal skills when working with internal and external stakeholders

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• - Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• - 25 days paid annual leave (pro rata)
• - Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• - Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About us

Asset & Technology Solutions provides innovative, safe and sustainable solutions to the Balfour Beatty projects across the UK. Our wide range of equipment and services includes HGV’s, tower and crawler cranes, piling equipment, CCTV and security services, survey services and drones, suction excavators, sweepers, modular accommodation and much more.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at [e-mail]