CCTV/Concierge Operators

Thurrock Council; Grays; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Annual leave

LGPS

Hybrid working opportunities

Training & development

Employee assistance

Staff discounts

Supportive environment

Job summary

Thurrock Council operates a 24/7 CCTV Control Room and a Concierge facility for three high-rise flats. The role involves working in a 24/7 shift rotation, including nights and bank holidays, operating CCTV and radio systems, and preparing evidence to GDPR standards.

You will liaise with Council officers, the Police, and residents, and require IT skills (Word, PowerPoint, Excel). A CCTV SIA licence is preferred and a Basic DBS check is required.

Qualifications

• Operate CCTV equipment to required standards.
• Operate Police and Council radio systems.
• Provide concierge services for high-rise flats.
• Collate, prepare and present CCTV evidence for criminal justice proceedings.
• Be prepared to appear as technical witness in Magistrate or County Court if necessary.

Responsibilities

• Operate CCTV equipment
• Operate Police and Council radio systems
• Act as Concierge for high rise flats
• Collate, prepare and present CCTV evidence to standard of criminal justice system
• Be ready to appear as technical witness in court

Skills

CCTV operation

Radio systems

Concierge duties

Evidence handling

Court testimony readiness

Education

CCTV SIA Licence (preferred)

Tools

Word

PowerPoint

Excel

Job description

Thurrock Council operate a 24 hour CCTV Control Room which monitors CCTV cameras throughout the Thurrock Borough which record 24 hours a day, 7 days a week, 365 days a year.

The role also involves a 24 hour Concierge facility for three high rise flats to look after the well-being of the residents within the flats.

About the Role

The main aspect of the role is to work with a team of CCTV/Concierge Operators on a 24/7 shift rotation system which includes night work and Bank Holidays including Xmas.

You will be responsible for operating CCTV camera equipment and Police and Council radio equipment.

You will also be responsible for ensuring that all CCTV evidence is produced to a high standard and in accordance with Data Protection and GDPR guidelines.

You will liaise with Council Officers and departments and the Police as well as external third parties on CCTV enquiries as well as dealing with enquiries from Residents and visitors to the flats.

What We're Looking For

We're looking for someone who can:

• Operate CCTV equipment
• Operate Police and Council radio systems
• Act as Concierge for high rise flats
• Collate, prepare and present evidence gathered by CCTV monitoring service to the standard required by the criminal justice system
• To appear in Magistrate or County Court as technical witness if necessary

An excellent knowledge of IT systems is required including Word, PowerPoint and Excel

Essential Qualifications: Ideally to hold a CCTV SIA Licence

DBS Check: At Basic level

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates