Concierge

Harbour Hotels Group; Southampton; On-site; GBP 23,000 - 29,000; Full time

Job summary

Southampton Harbour Hotel & Spa is seeking a dedicated Concierge to deliver a personalised guest experience from arrival to departure in a luxury waterfront setting.

In this hands-on role you will welcome VIP guests, valet vehicles, assist with luggage and provide tailored recommendations for dining and local attractions, while working closely with reception and other teams.

A valid UK driving licence and a passion for luxury cars are essential, along with exceptional service and discretion.

Qualifications

• A full, valid UK driving licence.
• Passion for luxury and performance cars.
• Excellent customer service and communication skills.
• Professional appearance and positive attitude.
• Strong attention to detail.
• Discretion when handling guests' belongings.
• Willingness to learn and provide first-class service.

Responsibilities

• Welcome guests warmly and professionally, ensuring smooth arrivals and departures.
• Park and manoeuvre guest vehicles safely, including luxury cars.
• Drive a range of luxury and sports cars with care.
• Provide valet service with accurate key records and secure handling.
• Assist guests with luggage, transport, directions, and local recommendations.
• Arrange restaurant bookings, taxis, attractions and special requests.
• Maintain entrance and forecourt to immaculate standards.
• Assist VIP guests with discretion and professionalism.
• Coordinate with reception and other teams to ensure seamless guest experiences.
• Respond promptly to guest enquiries, upholding luxury standards.

Skills

UK driving licence

Luxury cars passion

Customer service

Professional appearance

Attention to detail

Discretion

Shift flexibility

Hospitality experience

Job description

s a Concierge at Southampton Harbour Hotel & Spa, you will be responsible for delivering an exceptional, personalised guest experience from the moment guests arrive. Working within a luxury waterfront hotel, you will play a key role in creating memorable stays through outstanding service, attention to detail and a genuine passion for hospitality.

This is a hands-on, guest-facing role suited to someone who enjoys meeting new people, takes pride in providing a first-class service and is confident handling a variety of responsibilities, including welcoming VIP guests, assisting with luggage, managing vehicle movements and driving a range of luxury and high-performance sports cars.

Key Responsibilities

• Welcome guests with a warm, professional and friendly approach, ensuring a smooth and memorable arrival and departure experience.
• Park, retrieve and manoeuvre guest vehicles safely and professionally, including luxury vehicles, sports cars and high-performance models.
• Drive a variety of prestigious sports cars and luxury vehicles with confidence, care and respect for each vehicle.
• Provide an efficient valet parking service, maintaining accurate vehicle key records and ensuring vehicles are securely handled.
• Assist guests with luggage, transportation arrangements, directions and local recommendations.
• Deliver a personalised concierge service, helping guests arrange restaurant reservations, taxis, local attractions and special requests.
• Maintain the hotel entrance, forecourt and vehicle parking areas to an immaculate standard.
• Assist VIP guests and special occasions, ensuring discretion, professionalism and attention to detail at all times.
• Communicate effectively with reception, housekeeping and other hotel departments to ensure a seamless guest experience.
• Handle guest enquiries and requests promptly, always maintaining the high standards expected of a luxury hotel.

Skills and Requirements

• A full, valid UK driving licence with a confident and responsible driving style.
• A genuine passion for luxury and performance cars, with the ability to drive vehicles of varying sizes and specifications.
• Excellent customer service and communication skills.
• A professional appearance, positive attitude and approachable manner.
• Strong attention to detail and the ability to remain calm in a busy, fast-paced environment.
• Trustworthiness and discretion when handling guests' personal belongings and valuable vehicles.
• Flexibility to work shifts, including evenings, weekends and bank holidays.
• Previous experience in a concierge, valet, hotel or luxury hospitality role would be advantageous, although a willingness to learn and a passion for service are equally important.