Concierge

VMCH; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Concierge to support residents with their daily needs, manage maintenance requests, and assist at events. The ideal candidate will have experience in customer service, possess essential certifications, and demonstrate a friendly demeanor. Join a supportive work environment that values professional growth and work-life balance.

Benefits

Professional development opportunities

Flexible and family-friendly work culture

Employee assistance program

Discounted private health insurance

Paid parental leave

Qualifications

• Experience in a customer service, concierge, or reception role.
• Preferably within a hospitality setting.
• Excellent communication skills.

Responsibilities

• Assist residents with day-to-day requests.
• Ensure common areas are tidy and report maintenance needs.
• Assist at in-house events and administrative tasks.

Skills

Customer Service

Communication

Positive Attitude

Education

First Aid Level 2 Certificate

Responsible Serving of Alcohol (RSA) Certificate

Job description

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The primary role of the Concierge is to assist residents with their day-to-day requests by coordinating maintenance requests, attending to lifestyle and hospitality requests, arranging transport, assisting with medical and pharmacy requirements.

In addition, the concierge is responsible for:

• Ensuring common areas are presented in a neat and tidy manner, reporting any requirements for repairs, maintenance and/or special cleaning
• Assisting at in-house events and functions
• Attending to various administrative tasks

About you

• Experience in a customer service, concierge, or reception role, preferably within a hospitality setting.
• A positive attitude, friendly personality and excellent communication skills.

Requirements

• Responsible Serving of Alcohol (RSA) Certificate
• First Aid Level 2 Certificate and CPR

Why VMCH?

Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

• A rewarding and supportive work environment, with opportunities for professional development and career progression.
• A competitive salary, with salary packaging benefits that can increase your take-home pay.
• A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave.
• Employee assistance program including employee, manager, career, conflict, nutrition and lifestyle, money, family, and legal assistance.
• Discounted private health insurance and discounted school holiday care support.
• A chance to make a positive difference in the lives of older people and the community.