Concierge

45 Park Lane; London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Join a prestigious residential concierge team, where you will deliver high-quality services to a discerning clientele. As a key support figure, you'll manage resident relationships, handle requests seamlessly, and contribute to a luxury living experience. With ample development opportunities and a vibrant culture, this position promises to be rewarding both personally and professionally.

Benefits

Complimentary Stays at Dorchester Collection Hotels

50% off food and beverages at selected bars and restaurants

Aviva Private Pension scheme

Seasonal ticket loan and rental deposit scheme

Opportunities for advanced training and development

Social events including summer parties and winter balls

Referral bonus of £1000

Immediate well-being support

Qualifications

• Passion for delivering exceptional service in a luxury residential or hospitality environment.
• Understanding of the London concierge landscape.
• Highly organised with strong attention to detail.

Responsibilities

• Build and maintain strong relationships with residents.
• Act as the main liaison between residents and the Building Manager.
• Respond promptly and accurately to resident requests.

Skills

Exceptional service

Communication

Organisational skills

Job description

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Join us as Concierge at Mayfair Park Residences, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as a

Concierge at Mayfair Park Residences, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you'll do

As a Residential Concierge at Mayfair Park
Residences, you will be the trusted point of contact for our residents,
delivering a service that is as personalised as it is seamless. Your role is
vital in creating a welcoming and discreet environment where residents feel
fully supported and valued. In this role, you will:

• Build and maintain strong relationships with residents,
  understanding their preferences and tailoring services to meet their
  individual needs.
• Act as the main liaison between residents and the
  Building Manager, ensuring all communication is handled with professionalism
  and care.
• Respond promptly and accurately to resident requests,
  offering assistance with everything from local reservations to in-home
  support services.
• Oversee day-to-day administrative responsibilities,
  including the distribution of mail and parcels, maintaining delivery logs,
  and ensuring records are kept up to date.
• Assist in the presentation of properties to potential
  tenants, working closely with the management team to showcase the
  Residences.
• Manage requests such as commissioning handyman
  services, logging maintenance issues, arranging parking, and coordinating
  building access.
• Offer flexible and thoughtful solutions to resident
  requests and resolve daily operational challenges with discretion and
  initiative.

You’ll be a calm and trusted presence in
the lives of our residents, ensuring their needs are met with warmth,
discretion, and a five-star service ethic.

What you'll bring

Essential Skills and Experience

• Passion for delivering exceptional service in a luxury
  residential or hospitality environment.
• Understanding of the London concierge landscape and the
  ability to provide residents with informed, helpful recommendations and
  arrangements.
• Highly organised with strong attention to detail in
  managing administrative duties and resident requests.
• Comfortable acting as a liaison between multiple
  stakeholders, including residents, building management, and service teams.
• Fluent in English, with clear and professional verbal
  and written communication skills.
• Naturally warm, composed, and professional when dealing
  with high-net-worth individuals.

Preferred Skills and Experience

• Previous experience in a residential concierge, hotel
  front-of-house, or guest relations role.
• Knowledge of property services, maintenance
  coordination, and front desk technology.
• Familiarity with luxury service expectations and
  experience handling confidential and sensitive information.
• A collaborative approach to working with wider property
  and facilities teams.

This is a role for someone who takes pride
in being discreet, reliable, and genuinely service-led. At Mayfair Park
Residences, you’ll be at the centre of a community that values excellence,
trust, and quiet confidence, supporting each resident’s lifestyle with
thoughtfulness and care.

What you'll get

• Complimentary Stays : Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts : Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks : Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [emailprotected] so that we can discuss how we can support you through this process.