Concierge

Rosewood Hotel Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Concierge to deliver exceptional guest experiences at a luxurious new hotel opening in London. This role is perfect for individuals who are naturally curious and passionate about local culture. You will provide tailored recommendations, build lasting relationships with guests, and ensure seamless service across departments. With a focus on warm hospitality and attention to detail, you will play a key role in creating memorable experiences that set this hotel apart. Join a forward-thinking company that values relationship hospitality and offers a vibrant work environment where your contributions truly matter.

Benefits

12 complimentary room nights

Discounts on Food & Beverage

Flexible benefits scheme

Paid volunteering day

Birthday day off

Developmental & social calendars

Life insurance

Enhanced sick pay policy

Qualifications

• Genuine passion for local culture and hidden gems.
• Exceptional communication skills for building relationships.

Responsibilities

• Cultivate knowledge of local dining and attractions for guest recommendations.
• Anticipate guest needs and organize special requests.

Skills

Exceptional communication skills

Attention to detail

Proactive problem-solving

Multitasking

Knowledge of local culture

Job description

The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

We are seeking a Concierge to provide exceptional guest experiences through attention to detail, warm hospitality, and a creative approach. This role is ideal for someone who is naturally curious, with a deep passion for discovering and sharing insider knowledge. You will be the go-to source for exclusive access, expert advice, and personalised recommendations of London and its surroundings. Your ability to anticipate and understand guests' needs will be key in creating memorable experiences that set The Chancery Rosewood apart from the rest. This role is due to start in June 2025.

Key responsibilities:

• Cultivate an in-depth knowledge of local dining, attractions, and events, offering guests tailored and exclusive recommendations.
• Build meaningful connections with guests, anticipating their needs and expertly organising special requests like reservations, bookings, and travel arrangements.
• Strengthen relationships with local suppliers and vendors, enhancing the overall guest experience through your extensive network.
• Be a trusted source of information about hotel services, amenities, and local experiences, guiding guests with confidence while staying attuned to any relevant events or activations.
• Collaborate effortlessly with colleagues across departments, ensuring seamless service and a unified guest experience.

About you:

• You have a genuine passion for local culture, always seeking out hidden gems and unique experiences.
• Your exceptional communication skills allow you to build strong, lasting relationships.
• You thrive in a fast-paced environment, seamlessly multitasking while maintaining an unwavering focus on delivering exceptional service.
• You are proactive, always going above and beyond to exceed expectations.
• You are adaptable and resourceful, always finding creative solutions to challenges and ensuring things run smoothly.

Benefits:

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits scheme
• Give days – A paid volunteering day of leave annually
• Birthday day off – A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

Diversity and Inclusion

We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

About Rosewood

Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.